Manager Property Customer Service

ANUSHKA SINGH

301-***-**** Silver Spring, MD *************@*****.***

https://www.linkedin.com/in/anushka-singh-arm-3551578a/ Dynamic and versatile property management professional with a decade of exceptional experience and performance in the residential marketing and sales industry. Expertise lies in multi-year competitive leasing, cost control and reduction, along with budget preparation, increasing occupancy for new apartments. Skilled in analyzing market trends by calling and shopping surrounding competitors on a regular basis. Trained in executing new housing projects, resulting in successful retention of tenants. Proficient in residential inspections that meet and exceed terms of state regulations. Practiced in detailed-oriented problem solving, proactive leadership and time management.

• Property Office Management

• Vendor Relationships

• Tenant Relations

• Marketing Campaigns

• Residential Contracts

• Accounts Development

• Property Inspection Reports

• Fair Housing Regulations

• Multi-Family Properties

PROFESSIONAL EXPERIENCE

GRADY MANAGEMENT, INC. (HYATTSVILLE, MD) Community Manager JULY 2015 – SEPT 2021 Managed a 283-unit class A community, preparing service contracts, construction documents, yearly escalations, budgets and rent adjustments.

• Oversaw a staff of six office employees and two porters, supervising all daily operations by staff, outside contractors and vendors, in addition to training staff and fellow managers on new software as needed.

• Managed the reduction of delinquency by posting monies collected daily, sending out late notices and filing suit when necessary and the reduction of utility cost by ensuring that all team members walk apartments regularly and turn off lights and heat/air.

• Maintained occupancy rate in the mid to high 90's by staying on top of leasing team and got directly involved with assisting the team with sales.

• Improved resident satisfaction by providing superior customer service and communicated its importance to team during monthly team/safety meetings, as well as efficiently process all final account statements for move-out files.

• Managed move-ins, move-outs, ledgers, work orders, purchase orders, invoices, delinquency, and much more using One-Site and Ops Technology software.

• Coordinated community events with team, preparing and reviewing budget and variance report with regional manager, taking the occupancies from 85 to 96.

KETTLER MANAGEMENT, INC. (ROCKVILLE, MD) Assistant Community Manager APR 2011 – AUG 2013 Assisted with the management of property operations and supervision of marketing specialist and maintenance personnel, coordinating to ensure all affordable housing programs were complied with County's requirements.

• Helped in the reduction of property delinquency by sending out late letters and calling residents, collecting property receivables-rents, deposits, application fees, late fees and posting to the appropriate accounts.

• Guaranteed all new residents met community guidelines prior to move-in by performing thorough screening using Credit Retriever to run credit, background and criminal checks.

• Kept property at 95% + occupancy rate with the effective review and showing of community information, apartments, amenities; using knowledge of prospective resident's needs and surrounding area to close on application.

• Aided corporate marketing team in the development of new marketing strategies by creating and sending weekly market survey reports.

• Drafted explanation of lease contracts to both new move-ins and existing residents at initial move-in and during their renewal process, increasing leasing by 75% or more monthly.

• Certified residents were in compliance with tax credit requirements with each renewal of lease contract by processing updated rental applications, performing employment verifications, asset verifications and school status verifications. AN US HKA SINGH

301-***-**** Silver Spring, MD I singh *******@*****.*** https://www.linkedin.com/in/anushka- singh-arm-3551578a/ Dynamic and versatile property management professional with a decade of exceptional experience and performance in the residential marketing and sales industry. Expertise lies in multi-year competitive leasing, cost control and reduction, along with budget preparation, increasing occupancy for new apartments. Skilled in analyzing market trends by calling and shopping surrounding competitors on a regular basis. Trained in executing new housing projects, resulting in successful retention of tenants. Proficient in residential inspections that meet and exceed terms of state regulations. Practiced in detailed-oriented problem solving, proactive leadership and time management. Property Office Management

Vendor Relationships

Tenant Relations

Marketing Campaigns

Residential Contracts

Accounts Development

PROFESSIONAL EXPERIENCE

GRADY MANAGEMENT, INC. (HYATTSVILLE, MD) I Community Manager Property Inspection Reports

Fair Housing Regulations

Multi-Family Properties

JULY 2015 - SEPT 2021

Managed a 283-unit class A community, preparing service contracts, construction documents, yearly escalations, budgets and rent adjustments.

Oversaw a staff of six office employees and two porters, supervising all daily operations by staff, outside contractors and vendors, in addition to trammg staff and fellow managers on new software as needed. Managed the reduction of delinquency by posting monies collected daily, sending out late notices and filing suit when necessary and the reduction of utility cost by ensuring that all team members walk apartments regularly and turn off lights and heat/ air.

Maintained occupancy rate in the mid to high 90's by staying on top of leasing team and got directly involved with assisting the team with sales.

Improved resident satisfaction by providing superior customer service and communicated its Importance to team during monthly team/ safety meetings, as well as efficiently process all final account statements for move-out files. Managed move-ins, move-outs, ledgers, work orders, purchase orders, Invoices, delinquency, and much more using One-Site and Ops Technology software.

Coordinated community events with team, preparing and reviewing budget and variance report with regional manager, taking the occupancies from 85 to 96.

KETTLER MANAGEMENT, INC. (ROCKVILLE, MD) I Assistant Community Manager APR 2011 -AUG 2013 Assisted with the management of property operations and supervision of marketing specialist and maintenance personnel, coordinating to ensure all affordable housing programs were complied with County's requirements. Helped in the reduction of property delinquency by sending out late letters and calling residents, collecting property receivables-rents, deposits, application fees, late fees and posting to the appropriate accounts. Guaranteed all new residents met community guidelines prior to move-in by performing thorough screening using Credit Retriever to run credit, background and criminal checks. Kept property at 9500 + occupancy rate with the effective review and showing of community information, apartments, amenities; using knowledge of prospective resident's needs and surrounding area to close on application. Aided corporate marketing team in the development of new marketing strategies by creating and sending weekly market survey reports.

Drafted explanation of lease contracts to both new move-ins and existing residents at initial move-in and during their renewal process, Increasing leasing by 750 0 or more monthly. Certified residents were in compliance with tax credit requirements with each renewal of lease contract by processing updated rental applications, performing employment verifications, asset verifications and school status verifications. STELLAR REALTY MANAGEMENT (GERMANTOWN, MD) Assistant Community Manager JAN 2010 – APR 2011 Managed lease administration, drafting leasing agreements and completing new move-in procedures, as well as generated renewal letters for expiring leases.

• Supervised and inspected all work conducted by maintenance personnel and contractors, reviewing resident ledgers for accuracy and charging late fees and credited accounts as needed.

• Processed SODAS and sent out Statement of Deposits, in addition to creating monthly court filings report and scheduled evictions as needed and posting rent, preparing bank deposits and made bank runs.

• Processed applications and ran background checks using Rent Grow software, gathering information from competitors to complete weekly and monthly market surveys.

• Assisted General Manager with interviewing and training of new employees.

• Conducted monthly market surveys, actively performing market comparisons in order to be current with market trends, as well as toured prospective residents follow up leads and record visitor traffic and posting Ads on Craigslist. EDUCATION

Bachelor of Science, Human Resources Management, GPA: 3.6 University of Maryland MAY 2016 Training, Roadmap to Success-Business Planning Montgomery College STELLAR REALTY MANAGEMENT (GERNLXNTOWN,MD) I Assistant Community Manager JAN 2010 — APR 2011 Managed lease administration, drafting leasing agreements and completing new move-in procedures, as well as generated renewal letters for expiring leases.

Supervised and inspected all work conducted by maintenance personnel and contractors, reviewing resident ledgers for accuracy and charging late fees and credited accounts as needed. Processed SODAS and sent out Statement of Deposits, in addition to creating monthly court filings report and scheduled evictions as needed and posting rent, preparing bank deposits and made bank runs. Processed applications and ran background checks using Rent Grow software, gathering information from competitors to complete weekly and monthly market surveys. Assisted General Manager with interviewing and training of new employees. Conducted monthly market surveys, actively performing market comparisons in order to be current with market trends, as well as toured prospective residents follow up leads and record visitor traffic and posting Ads on Craigslist. EDUCATION

Bachelor of Science, Human Resources Management, GPA: 3.6 University of Maryland Training, Roadmap to Success-Business Planning I Montgomery College MAY 2016

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