Customer Service Project Manager

JEFFREY D. COPPLE

*** **** ******* ****** ********.com/in/jeff-copple

314-***-**** Oldsmar, FL 34677 *************@*****.***

OPERATIONAL EXCELLENCE / CONTINUOUS IMPROVEMENT

Operations Management Senior-level professional with extensive business experience designing and implementing enterprise-wide optimization initiatives that drive bottom line impact. Improved financial performances across the supply chain in multiple manufacturing, service and process related industries.

Continuous Improvement Experienced in Lean, Six-Sigma, DMAIC, 5S, Kaizen, JIT, Value Stream / Process Mapping, Visual Factory, SMED, Employee Training, Cultural Transformation and Business Intelligence Integration.

Project Management Experienced in developing and fostering an environment of fact-based decision making while building the infrastructure, reporting systems and culture to ensure sustainable results.

PROFESSIONAL EXPERIENCE

CPI CONSULTING GROUP, Buford, GA (2011-2013, 2017-2022)

CPI Consulting Group is a boutique operations management consulting firm specializing in Six-Sigma & Lean methodologies, and continuous improvement processes.

Senior Manager of Operations (2011-2013, 2017-2022)

Managed the implementation of Six-Sigma and Lean projects. Target objectives included yield, labor productivity, throughput, quality and overall spend. Project subject matter included all areas of production, maintenance, sanitation, waste water management, quality, customer service and corporate spend.

Facilitated 50 Six-Sigma Greenbelt projects across 10 different facilities

Identified $10 million savings in corporate headquarters spend analysis

Project savings totaled over $30 million

THE POWERS COMPANY, Gainesville, GA (2014-2016)

The Powers Company is a Management Consulting firm focused on enhancing Management Operating Systems, providing value, and building strong client relationships.

Project Manager (2014-2016)

Managed client engagements aimed at 1st Pass Quality, Labor Productivity, Throughput, Yield, Uptime, etc.

Orchestrated the development of a World Class Maintenance Management Operating System across the Business Unit of a large food processor

Generated over $3M savings for a single hamburger processing plant

Exceeded all performance and financial objectives

MPOWER BUSINESS PARTNERS, Oldsmar, FL (2013-2014)

MPower Business Partners is an Operational Excellence Consulting Company dedicated to putting the client first, and meeting financial objectives collaboratively.

Managing Partner (2013-2014)

Co-founded a consultancy of a new kind: People, Process, Performance

Constructed go-to-market strategy and new business development campaign

Developed ‘brand protection’ as a new business solution for quality improvements with energy bar producer

Exceeded all performance and financial objectives

IQITY SOLUTIONS, Wexford, PA (2010-2011)

IQity Solutions is an upstart information technology firm providing enterprise performance management solutions.

Manager of Business Services (2010-2011)

Managed the implementation of IQ-Fusion™ at client locales – the IQity cloud-based technology for Enterprise Performance Management (EPM), which allows businesses to correlate real-time financial connection between operational and business performance at the points of execution.

Using acquired industry experience & knowledge, configured different IQ-Fusion™ templates to provide faster product delivery and lower client costs

Successfully managed client cost reduction efforts targeting labor productivity, throughput and yield by $3 million at a beef processing company

USC CONSULTING GROUP, Chicago, IL (1997-2010)

USC Consulting Group is a 50 year old operations management consulting firm specializing in business performance improvements, via the implementation of continuous improvement processes blended with enabling technology.

Operations Manager (2006-2010)

Senior Project Manager (2002-2006)

Project Manager (1999-2002)

Senior Project Consultant (1998-1999)

Project Consultant (1997-1998)

Designed, lead and managed the implementation of strategic approaches to accommodate the financial and operational objectives of multiple projects simultaneously. Responsible for top-client relationship, internal team development, internal budget and expense, and overall project results. Client sizes ranged from $100 million family business to $28 billion Fortune 500 corporations.

Conducted over 35 successful project engagements at more than 30 distinct facilities, across 17 states and 2 continents

Generated over $21 million in project revenue from 2002-2010

Consistently achieved client ROI targets, with actual ROI’s as high as 15:1

Trained, coached and mentored over 60 junior and mid-level consultants

Provided operational support for face-to-face sales meetings

Provided functional support across operational teams

Received the President’s Award for performance excellence

EDUCATION

UNIVERSITY OF MISSOURI, Columbia, MO

Bachelor of Science, Business Administration, cum laude

Bachelor of Arts, Psychology, cum laude

Minor, Logistics

Contact this candidate