Customer Service Front Desk

Kaye Davis

**** **** **, **

Richmond, VA *****

Phone: 804-***-****

E-Mail: ***********@*****.***

Professional Summary

Caring Personal Care Aide with [30] years' experience with in-home care. Skilled in housekeeping,

meal preparation and effective communication. Seeking rewarding position with the elderly.Passionate Bartender and Mixologist with more than 20years of experience. Passion for creating unique, popular cocktails and implementing promotions to boost bar revenue. Engages customers and develops relationships leading to customer loyalty, retention, and personal following.

Skills

Bar restocking

Customer service

Customer service

Wine and liquor knowledge

ABC regulations

Prepare cocktails

Garnish drinks

Problem-solving

Experience

August 2019 to Current

AMF BOWLING ALLEY MECHANICVILLE, VA

BARTENDER

Used POS system to process cash and credit card transactions. Crafted beverages from well, top-shelf, and specialty spirits according to menu recipes or patron requests.

Answered beverage questions and recommended potential choices according to patron preferences.

Checked IDs to ensure that the customers were of legal drinking age. Collaborated with servers and kitchen staff to process food orders for bar patrons, and fulfill drink orders for dining room server needs. Requested identification to verify patrons are of legal drinking age. Reduced inventory by [Number]% by managing the beverage inventory. Adhered to all ABC and company-defined regulations. Promoted featured drinks and food specials through social media platforms to encourage sales.

Cleaned and sanitized glassware and flatware and stored in bar areas for easy access.

Trained new bartenders in all aspects of the job, including customer service, use of equipment, drink preparation, and upselling techniques.

Poured draft beers, wine selections, and non-alcoholic beverages to fulfill dining room and bar orders.

Greeted patrons seated at bar, provided menus, and memorized or recorded drink and food orders.

Spoke to customers and recommended specials to build rapport, retention, and customer loyalty.

July 2013 to September 2018

MARY ANN EAGAN MANAKIN, VA

CAREGIVER

Performed household chores to ensure cleanliness, safety, and livability.

Assisted the patient in day-to-day basic functions and prepared patient's meals according to meal plans.

Evaluated patient's medical condition on daily basis. Assisted residents in managing daily living including lifting, bathing, and feeding support.

Monitored patient condition by recording vitals including blood pressure, respiration rates, and body temperature. Maintained confidentiality concerning treatment and personal information.

Resupplied patients with personal hygiene items like towels, soap and toilet paper.

Supported the social and emotional needs of patients by providing caring companionship.

Exercised patients with limited or no mobility, including individuals with partial or total paralysis.

Monitored intake of food and medication and alerted staff to deterioration in patient conditions.

February 2016 to August 2018

MEDICAL LAB DRIVER/STAT EXPERT HERDON, VA

LAB DRIVER

Updated records with current [Type] and [Type] information for effective business recordkeeping.

Managed communications between team members, customers and vendors to keep operations efficient and successful.

Kept inventory levels optimized and supplies organized for forecasted demands.

Lead teams through routine operations and unexpected challenges with strong decision-making skills and expert [Industry] knowledge. Collaborated well with team members to carry out daily assignments and achieve team targets.

September 2000 to May 2003

HAMPTON INN AND SUITES CHARLOTTEVILLE, VA

FRONT DESK RESERVATIONIST /NIGHT AUDITOR

Reported audit results to management and compiled information for occupancy reports, guest lists, and cash drawer summaries. Monitored room availability and all booking policies and procedures. Made management decisions in Manager's absence.

March 2015

CurrentBartender Richmond Flying Squirrels Richmond, VA Resident Care Assistant

Specializing in physical and mental therapies.

Problem sensitivity, performance

assessment and deductive reasoning skills.

Excited to aid an upscale facility with

Talented [Job Title] serving convalescents, individuals with disabilities and the elderly.

Active listener

with social perceptiveness and oral comprehension. Ready for higher position as [desired position].

Customer service skills Interpersonal

communication

Oral comprehension, Assisted in the hiring process to help ensure talented bartenders join

service team.

Cleaned and sanitized bar and drink containers.

Developed long-lasting relationships with customers, creating regulars.

D.

May 2011

ALL NURSES CARE,INC Mechanicsville, VA

CurrentPersonal Care Assistant

Administered basic medical necessities and treatments. Administered medications as prescribed by doctors for the best health of the patients.

Aided families in adjusting to lifestyle changes.

Assembled, operated, cleaned and properly stored medical equipment and accessories.

Assisted clients in getting involved in community events and projects. Engaged clients in game playing, going on walks or having conversations.

Educated patients regarding their procedures or treatments. Handled personal hygiene of convalescents, such as bathing, grooming and getting dressed every

morning.

Handled prescription information and refills.

Input information into computers using medical software to ensure accurate patient care.

Education

June 1992 BROWNS JOB TRAINING SCHOOL CHARLOTTEVILLE, VA Certified nursing CERT. NURSING

June 1988 Louisa County High School Mineral, VA

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