Data Entry Surgery Scheduler
Resume:
Aracely Burrill
Chula Vista, CA
**********@*****.***
Qualifications
Several years of experience in administrative and clerical duties.
Excellent understanding of filling systems and documenting procedures
Proficient with:
Internet Explorer, Windows, Microsoft office Word and Excel, Power Point, Outlook, ACT and File Maker Pro
Excellent verbal, written and computer skills, Data base entry, 10-key by touch, EMR based medical Internet such as: Leonardo Renaissance MD and Office Ally, Medics, McKesson PACS system for image viewing and Allscripts EMR, Prime suite/Greenway, Merge PACS for Image Viewing, EPIC EMR, SCAN CHART, HST (scheduling EHR)
Excellent understanding of medical terminology and coding (CPT, ICD-10)
Excellent understanding of the Health Insurance Portability and Accountability Act (HIPAA)
Complete understanding of commercial insurance policies (to include Medicare) worker’s compensation and Attorney Lien relationships
Bilingual in English/Spanish
Multi-phone lines
Excellent customer/patient care skills
Experience
SouthCoast Gynecologic Oncology January 2021-July 2021 Surgical Scheduler San Diego, CA
Responsible for Scheduling surgeries for a single doctor in a multiple doctor private office. Closely working with doctor and patients, ensuring all surgical candidates were well equipped with all information to go into surgery well prepared with any and all pre operative work up (I.e., Labs, imaging, etc.). Coordinated all surgeries with surgical schedule at surgical facility(ies) as well as ensured every patient had insurance verification and /or authorizations in place prior to scheduling surgery.
As additional exceptional patient care, I also created a system in which I would ensure every patient was well prepared on day before surgery by calling a few days prior as a follow up and sent emails with all details to prepare for “the big day”. I also made follow up calls to those patients who needed additional care prior to scheduling surgery and made necessary calls to help speed up process. Also, coordinated any and all “assist” cases and managed doctor’s schedule in Outlook calendar as well as add surgery schedules in All Scripts EMR.
UCSD Surgical Center of San Diego July 2019- March 2020
Physician Office Liaison San Diego, CA
Responsible for coordinating schedules with physician time, staffing, procedure complexity, equipment availability and patient needs. Reviewed block utilization daily to release and/or fill unused block time by continually backfilling with other cases. I worked closely with our CEO, Director of Nursing, Operating Room Supervisor and Business Office Manager. I also took part in monthly facility growth meetings.
When communicating with physician offices, I sent daily/weekly email updates (on a secure email) and made monthly face to face visits to follow up on any assistance they may need to improve our relationships with our offices, which in turn helped us better care for our patients.
I worked closely with commercial insurances, worker’s compensation companies to ensure coverage to be current and valid for specific procedures. Ensured risk relationships and determination of patient responsibility with commercial insurance carriers. I also calculated co-payment, estimated co- insurances and communicated all patient responsibility in a timely manner.
When communicating with patients, I would ensure all information relayed to our facility by physician office was accurate and gave patients instructions of what to expect when arriving to our facility. I unfortunately did not have direct face to face contact with patients, which I love. However, I still was able to provide excellent and discreet patient care and assured complete patient privacy during every phone conversation.
SYNERGY MRI (formerly REGENTS MRI) July 2011 – June 2017
MRI Patient Care Coordinator La Jolla, CA
Responsible for a variety of administrative tasks in a fast-paced environment such as: greeting patients and checking them in, verifying insurance coverage/obtaining authorizations, scheduling appointments. I received co- payments, answer multi phone lines, fax all necessary documents, scan document (into patient EMR), retrieve all comparison reports such as operative reports or prior imaging from outside facilities and/or lab results. I worked closely with other clinics our facility is affiliated with, attorneys and workers compensation companies to obtain documentation related to corresponding patients. I also assisted our Radiologist in MRI arthrogram procedures and assist with nervous patients in the magnet to sooth their fears of claustrophobia. Provided excellent and discreet patient care and assured complete patient privacy.
La Jolla Orthopedic Surgery March 2006-December 2012
Surgery Scheduler/Front Office Receptionist La Jolla, CA
Responsible for a variety of administrative tasks, such as; (as receptionist) Greet patients and checking them in, verify insurance coverage/obtaining authorizations, scheduling appointments, receive co-payments, answer phones, fax all documents, filed all documents in physical medical chart, retrieved all reports (office notes and letters to insurance) and corrections and mail appropriate letters with request for authorizations on various procedures, work with other clinics doctor is affiliated with, attorneys and workers compensation companies. Proficient knowledge of IME, AME, QME and panel QME. (As Scheduler) I work directly with surgery centers and hospitals to schedule surgeries, requesting authorization for surgeries with PPO insurances, Medi-Cal based insurances. I also ensured all certifications, licenses, privileges and credentialing were up to date and current with hospitals, surgery centers and other clinics. Made sure all insurance such as malpractice as well as personal were up to date and submitted all required information. Provided excellent and discreet patient care and assured complete patient privacy.
Ability Bail Bonds August 2006-December 2008
Clerical Support Santee/ El Cajon, CA
Responsible for a variety of administrative tasks, such as; creating and maintaining client files, using all office equipment, i.e. multi-phone lines, copy machine, fax, credit card machine, etc., data entry on ACT database system, collecting client payments and making collections calls.
Qualcomm Personal Electronics January 1997- August 1998
Document Control Clerk San Diego, CA
Responsible for organizing and controlling procedures, schematics, parts lists, diagrams and work instructions. Distributed documents by request. Responsible for insuring documentation on manufacturing areas was current.
Pediatric Associates of Chula Vista January 1990 - June 1992
Medical Receptionist Chula Vista, CA
Responsible for maintaining medical records, scheduling appointments, pre-screening patients, answering phones and collecting insurance co-payments.
Education
Castle Park High School
June 1989 High School
General education Chula Vista, CA
Received diploma for 4 years of High school general education.
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