FAYEMI CHRISTIANAH SEYI

091******** adtgyj@r.postjobfree.com

Ibadan Oyo State

professional profile

education

Customer Service Representative with over 2 years of experience hospitality customer service including sales, tech support, and customer care. Familiar with major customer service software, conflict resolution, and possess a positive attitude. Aiming to use my proven skills to effectively fill the managerial role in your company.

2011-2017

Christ Apostolic Church Grammar School,Ondo

2003-2010

Adeyinka nursery and Primary School Omifon,Ondo

professional experience

Aug 2020 –Feb 2022

FRONT DESK EXECUTIVE Continental Hotel, Akure

Handle 90+ calls daily, with duties including signing up new customers, retrieving customer data, presenting relevant product information, and cancelling services

Trained two new employees in how to use Kayako, entering customer data and organizing customer interaction logs

Received an average 85% customer satisfaction rating to date, 15% higher than the company average

Suggested a new tactic to persuade cancelling customers to stay with the company, resulting in a 5% decrease in cancellations

• Friendly customer service at all times whether in person or on the phone.

Capable of multitasking and managing a multiple-line phone system.

Remained courteous and calm, even during moments of customer dissatisfaction

additional skills

Microsoft Office 365 & Google Workspace

105 WPM Typist

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