Travel Consultant Customer Service

FRIDAH MWENDWA RINGERA

(IATA Diploma)

Address: P.O. BOX 28010 - 00100 Mobile: +254*********

Nairobi, Kenya Email: **********@*****.***

PERSONAL PROFILE

A professional Tour and travel consultant with 10+ years experience in the tourism and travel industry. Possess extensive on travel industry product knowledge, customer relationship management, communication, organization and service management skills. Willing and able to handle travel related services both locally and internationally.

EXPERTISE AND COMPETENCE

Corporate Travel Management

Negotiation of deals between the service providers and the client

Customer Relationship Building and Management

Communications Skills and Negotiation Skills

Service Management, problem and conflict Solving

QUALIFICATIONS AND PROFESSIONAL DEVELOPMENT

Feb 2005 – Sep 2005 Kenya Utalii College

IATA/UFTAA International Travel & Tourism Advanced Consultant Diploma.

Advanced Certificate in Travel Agency Technique Consultants level. Courses covered;

Advanced airfares & ticketing

New pricing unit concept (PUC)

Transport and accommodation

Travel laws and regulations

Tour Packages

Selling Skills

Destination geography

Oct 2004 – Dec 2004 Breidan Consultants Limited

Galileo Electronic Booking Tools (EBT)

Electronic Booking Air Ticketing

Feb 2004 – Sep 2004 Kenya Utalii College

Certificate in Travel Agency Techniques - Foundation Level.

Courses covered;

Travel Agency Operations.

Airfares and Ticketing.

Travel Formalities

Customer Service

World Geography

Tour Packages

Nov 2002 – Feb 2003 College of East Africa

Certificate in Information & Communication Technology.

Course content;

Introduction to Computers

MS Dos

MS Windows

MS Excel / MS Access

Adobe PageMaker

1999 – 2001 Ikuu Girls High School

1994 – 1997 Materi Girls Boarding Primary School

Industry related courses;

7th – 11th Dec 2009 Amadeus Reservation System Training

Amadeus Electronic booking certificate

PROFESSIONAL EXPERIENCE

JAN 2021 TO DATE:TRAVEL CONSULTANT:SILVACH ADVENTURES

Responsible for;

Booking local and international flight itineraries as per different clients requirements

Ensuring implementation of standards and procedures in all flight bookings

Being the link between the clients and the services providers for solving arising issues

Online check-in and other travel formalities advisory

SEP 2018 TO FEB 2019: TRAVEL CONSULTANT: CHARLESTON TRAVEL SOLUTIONS LTD - FCM KENYA

Responsible for;

Booking local and international flight itineraries as per different clients requirements

Arranging local and international airport transfers

Ensuring implementation of standards and procedures in all hotels and flight bookings

Coordination of relationship between corporates and services providers eg hotels and airline.

Being the link between the clients and the services providers for solving arising issues

Assisting on visa processing.

JAN 2017 – MAR 2018 : TRAVEL CONSULTANT: ELITE TRAVEL SERVICES LTD – HRG KENYA

Responsible for;

Booking local and international flight itineraries as per different clients requirements

Arranging local and international airport transfers

Ensuring clients are accorded travel services of high quality from travel office and the drivers on the ground.

Negotiations of discounted and flexible fares from airlines

Ensuring implementation of standards and procedures in all hotels and flight bookings

Coordination of relationship between travel agent (HRG travel) and the staff of the corporates locally and international

Coordination of relationship between corporates and services providers eg hotels and airline.

Being the link between the clients and the services providers for solving arising issues

Assisting on visa processing.

JAN 2012 – DEC 2016 : TRAVEL CONSULTANT: HALIFAX TOURS & TRAVEL LTD

Responsible for;

Local and International flight bookings and its costing.

Arranging of local and international transfers

Online check-in and other travel formalities advisory

Local and international Hotel booking.

Visa processing procedures.

To create and keep a good working relationship with clients and maintain a high level of public relations rapport with clients.

May 2011 - Dec 2011 : TRAVEL CONSULTANT: MIGHTY TOURS AND TRAVEL LIMITED

Responsible for;

Air ticketing

Online check-in

Travel formalities

Customer care

JAN 2008 - APR 2011 : TRAVEL CONSULTANT: KISUMU TRAVEL LTD (Nairobi branch)

Responsible for;

Air ticketing

Hotel reservations

Travel formalities

Customer care

JUN 2007 – DEC 2007 : TRAVEL CONSULTANT: UNIGLOBE SILVERBIRD TRAVEL PLUS LTD

Responsible for;

Fare calculation & issuance of air tickets

Automated computerized reservations

Customer service

INDUSTRY AND PROFESSIONAL ACTIVITIES

06th August 2011 Participated at Turkey Destination workshop & Training program in Nairobi

LANGUAGES

English (Fluent – Written and spoken)

Swahili(Fluent – Written and spoken)

INTERESTS AND HOBBIES

Interests:

Socializing,

Community development.

Helping the less fortunate people in the Society.

Hobbies

Travelling

Reading

Exploring different cultures

ABILITIES

Working with minimum supervision

Working with others and developing team work

Customer Relationship Building and Management

Communications Skills

Negotiation Skills

REFEREES

1.Mr. John Wandaka. 2. Ms. Neziah Wachenje 3. Mr. David Njoroge

Director of studies Human Resource Manager Director of Sales

Kenya Utalii College Halifax Tours and Travel Ltd Pesapal Limited

Tel: (020) 802540-7 Tel: +254********* Tel: +254*********

*******@*****.*** ******@*****.***

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