Customer Service Call Center

**** ***** **. • NEW PARIS, OH *****

PHONE H***-*00-1002 OR C937-417-4193 • E-MAIL **********@*****.***

WILLIAM CHASTEEN

OVERVIEW

Over 20 years of experience in managing and supervising employees.

Over 20 years of experience in customer service.

EDUCATION

1991 - 1997 IVY TECH Richmond, IN

Associates Degree in Automotive Technology

1986 – 1990 NATIONAL TRAIL HIGH SCHOOL New Paris, OH

General Education

MILITARY EXPERIENCE

2002-2014 Air National Guard-Rank E-5(SSgt)

1994 – 2002 United States Air Force Reserves – Rank E-4 (SRA)

WORK EXPERIENCE

2/2020-Present KOENIG EQUIPMENT Richmond, IN

Parts Counter Specialist

Enter daily emergency and stock orders

Check in emergency and stock orders

Receipt emergency and stock orders

Sales of parts to service department and customers

Stock showroom

Sales of Stihl power equipment and parts

2/2017-11/2017 STARTEK Hamilton, OH

Tier II representative

Assisted customers with telephone, internet and cable issues

Resolve billing issues for customers

Assisted Tier I representatives with escalated issues

11/2004-12/2004 Santa Plus Richmond, IN

04/2005-04/2005

Site Manager

Hired and trained assistant manager and helpers

Hired Santa’s & Bunnies for location

Take pictures, make deposits, create schedule and turn in payroll

Work with customers to create wonderful Christmas and Easter memories

8/2002-12/2003 Tom Raper, Inc. Richmond, IN

Tractor driver on Lot Crew

Move units with tractor

Align units and make sure they are free of trash

Detail Department Supervisor

Supervise 10 to 14 employees detailing recreational vehicles and automobiles

Show Specialist

Instruct customers on how to operate the options and controls for their newly purchased recreational vehicle

4/1999 -4/2001 Reynolds and Reynolds Dayton, Ohio

Parts and Service Software Consultant

Provide assistance with technical support to the dealership customers and other departments throughout the support center, as well as regional and nationwide offices

Ability to fix and adjust technical errors on customers systems and equipment form a dial-up/emulation program

Maintain 100% quality calls to and from the customers

SCCP Certified Support Center Consultant

Excelled in Report Generator

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