Customer Service Fitness Trainer

***

****Andrew P.

Ziegler

*** ***** ****** ********, ** 95035 Phone: (408)

***-**** *****: *************@*****.***

SUMMARY OF QUALIFICATIONS:

o 17 years of experience in fitness, nutrition, and health industry, many in leadership roles with direct

experience in fitness training and sales. o Bachelor’s Degree in Kinesiology/Nutritional Health. o Current nationally accredited personal trainer and group exercise certification. o Current CPR/AED certification. o Ability to train and motivate a cohesive team. o Solid organizational, time-management and planning skills. o Knowledge of computer skills MS office, and basic software programs. o Bi-lingual in Spanish and English. SKILLS / EXPERIENCE:

Customer Service &

Sales:

o Generated new clients by selling gym memberships or personal training packages. o Maintained knowledge of products sold within the department and the industry o Responded to customer inquiries and made suggestions about helpful products or methods. o Served customers and provided information regarding membership, facilities, and timetable

packages. o Taught fitness classes and training workshops to educate studio owners on best practices. o Assessed and created workout and diet plans for clients. o Co-ordinated group fitness classes and timetables. Marketing & Operations: o Ensured the profitability and strong financial performance of the organization. o Implemented marketing programs to attract new customers. o Developed a successful business plan, including budgets, marketing, sales projections and evaluation of competitors. o Coordinated job fairs and other events to increase gym membership. o Analyzing store turnover figures and developed action plans with appropriate department managers. o Presented regular periodic and YTD report updates and business reviews. o Completed periodic audits in areas such as price checks or specific product quality checks as

necessary. o Processed daily banking and other

administration duties. o Monitored the overall maintenance of the club. Management Responsibilities:

o Performed evaluations of trainers and provided mentoring for improvement as needed. o Managed the recruitment, hiring, orientation, on-going training, and supervision of staff. o Oversaw the professional development of staff and worked hard to maintain diversity within the

front-end of the organization. o Managed front-end operations, cash office, and efforts to ensure highest level of customer service. o Established performance goals for department and empowered associates to meet or exceed targets. EMPLOYMENT HISTORY

Mobius Fitness and Recharge. General Manager. 2021-2022

Flywheel Sports. General Manager/ Cycling Instructor. 2016 - 2021 24 Hr. Fitness. Fitness Manager / Lead Trainer. 2012 – 2015 Gold’s Gym SF. Fitness and Sales Manager 2009 – 2012 Active Nutrition Sales Manager 2006 – 2013

EDUCATION: B.S Kinesiology/ Nutritional Health, Saint Mary’s College, Moraga, CA, 2005 Occupational Related Courses: NASM, ISSA, NPTI fitness training. Certifications: Fitness Trainer / Group Fitness Trainer

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