Executive Assistant Operations Manager

Aleksandra Tillman

818-***-**** ************@*****.*** https://www.linkedin.com/in/aleksandra-tillman-992447170/

Business Operations Management Strategic Account Management

Core Competencies

Healthcare Systems & Applications (Psychology)

Leading, Developing & Coaching Diverse Teams

Analytical Critical Thinker

Top-Tier Communicator & Negotiator

Successful Customer Relationship Manager

Skilled in Operations & Business Development

Proven Sales Track Record

Optimal Organization & Attention to Detail

Professional Experience

BrainStim Centers, Los Angeles, California 06/2020 – 08/2022

Business Operations Manager

Managed high performing and dynamic team, including Sales and Onboarding, TMS Therapy, Healthcare Benefits, Marketing and Strategy, Day to Day Operations, Accounting.

Created and improved operation processes generating increase in productivity by collaborating with patients, doctors, and the technicians to strategize ideas to improve organization flow. Increased sales by 90%.

Managed sales, marketing, and streamlined client onboarding.

Drove sales by building relationships with 100+ patients and coaching them on mental health and wellness.

Monitored client success, created care coordination and follow-up communication strategies.

Coached and consulted with internal partners on leadership methods, creative thinking, internal processes, and professional growth.

Analyzed and created marketing and business objectives.

Developed, monitored, and reported financial goals and progress of business.

Coordinated and managed care by serving as the point of contact for prospective and existing patients as well as external partners such as doctors, marketing team, and community members.

Partnered with the executives to address the trends impacting patient care.

Developed training materials and operation workflows to improve work satisfaction and performance among the staff.

Developed and implemented the best practices to improve patient experience.

Managed a $1 million budged consisting of company-wide billing and payment postings.

Assisted in the launch of company’s second branch.

Prepared, coordinated, and tracked contracting with 13+ insurance companies.

Executed and trained TMS Technicians on TMS Therapy on cutting edge equipment (Nexstim, Magveture, Zeto, and Deymed).

Mark Liker, M.D., FAANS, FACS, CFA, Encino, California 08/2016 – 05/2020

Executive Assistant

Managed an active calendar of appointments including clinic days, surgery days, on-call weeks, household maintenance, and parental responsibilities.

Arranged travel, to include booking flights, hotels, car rentals.

Accurately organized and maintained records including phone bills, utility bills, household expenses & bank statements.

Education

California State University, Northridge, CA — Bachelor of Arts in Psychology, 2020

Breslau University, Wroclaw, Poland – Bachelor of German Philology, 2014

ACA Coach Academies (Online) — Associate Certified Coach, 2022

Technical Skills

MS Office Suite (Word, Excel, Power Point, Outlook); Electronic Medical Records; Salesforce; Transcranial Magnetic Stimulation (TMS); Neuromodulation

Languages Spoken: English, German, & Polish (Spoken & Written)

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