Customer Service Catering Coordinator
Resume:
Marlo Fearing
************@*****.***
A plethora of experience in title & escrow, management, event planning, marketing, sales, service, and volunteer experience with my drive to engage and inspire others, I thrive on teamwork to achieve the very best customer service to accomplish company and personal goals.
My personal strengths include being an eager learner, drives for results, demonstrates accountability, and engages and inspires others. I build relationships easily. I am passionate about my commitments and set high professional and personal standards and goals.
● 3 years escrow closing
● Proficient in Microsoft Word & Excel, Teams,Outlook, Resware, Helpscout, Renweb, Google Docs, Google sheets, Dropbox, Trello, Website management, Social media marketing
● Two years of nonprofit management and fundraising with an emphasis on membership growth & retention; one year of direct reporting to a Board of Directors
● Three years of professional and twenty years of personal event planning experience with eight years of retail customer service management
OSNational Title
Nov 2021-Nov 2022
Fully remote position closing acquisitions in Arizona. Partner with regional and national teams, buyers, sellers, lenders and agents to execute contracts, balance settlement statements and close on time. Customer service & relationships are my highest priority. WACO Title
Dec 2019 - Nov 2021
Fast track training to escrow & title officer with Missouri Notary & title insurance license. Managed 60 closings per month while building a book of business. Emphasis on relationships with realtors, builders, buyers, sellers, lenders and agents to execute contracts,balance settlement statements and close on time. Customer service & relationships are my highest priority.
KISocial Consulting
March 2016-2019
Owner
Offering Facebook and online marketing services to small business. Range of services include Facebook organic and paid content, Instagram, website, email marketing, blog, reputation management, customer retention, graphic design, video marketing, branding. Tri-State Area Contractors Association March 2016-July 2017
Executive Director
Comprehensive responsibility of the association’s budget, events, monthly meetings, membership and retention, marketing and website, monthly meetings and speakers. Oversight of office, administrative assistant and plan room management. Freeman Development Office
August 2015-March 2016
Donor Relations Specialist
Stewarding donors to the health system and Children’s Miracle Network. Planning, designing, ordering and promoting donor walls at multiple locations throughout the health system. Specifically worked on the Bill & Virginia Leffen Center for Autism creating all donor recognition, interior and exterior signage and courtyard sculpture representing the children and caregivers who have been a long time part of the center. Responsible for fundraising event planning. Work closely with the Director of Development and CMN Executive Director to retain donors. Club 1201 August 2014-July 2015
Restaurant Manager/Events & Catering Coordinator
Comprehensive restaurant duties include customer relations, marketing, ordering, inventory control, menu development, cost control, employee acquisition, training, scheduling and A/R. Event & catering coordinator duties include marketing, event planning, personal, correspondence with all clients, menu development, quotes and invoicing. Created standards for office procedures including filing systems, quotes and invoicing. Implemented Quicken bookkeeping for sales/expenditure analysis. Developed customer database for marketing purposes. Continuously develop relationships with guests to maintain and expand marketing circles. Attend JACC meetings and Leads Groups to foster positive relationships with other local businesses. Member of Business Expo planning committee. Target August 2012– August 2012
Team Leader – Food Service
Direct responsibility for all sales, ordering, inventory, team building, and food safety aspects of the Café.
Cultivate relationships with guests to create guest loyalty and positive guest perception. Create and execute routines for the ordering, receiving, storing, preparing and serving of food and related products. Ensure that Best Practices for Target, Steri-Tech and Health Department food safety requirements are fulfilled. Hire and develop team members; department scheduling. Train team regarding routines, quality, sales and safety standards. Monthly team leader meetings to discuss safety, training, performance evaluations, team development, self-assessment. Bi-weekly status meeting with Executive Team Leader and Monthly Brand Walk with Store Team Leader to communicate department and personal strengths and opportunities for development. Manage Target’s relationship with internal Pizza Hut Express to ensure Pizza Hut brand standards requirements are met. Perform cross-functional management roles in other departments. College Heights Christian School August 2010 – June 2012 Director of Food Service
Established and maintained systems and procedures for ordering, receiving, storing, preparing and serving of food and related products; menu planning and development. Meet requirements for appropriate sanitation and safety levels in respective areas. Coordinate and supervise personnel regarding production, merchandising, quality and cost control; labor scheduling and staffing; employee training. Conduct periodic inventory; maintain records to comply with government and accrediting agency standards.
Certifications/Licenses
● Mo notary
● Mo title insurance
Associations and Recognition
* Carthage Youth Baseball Concessions Manager (4 years)
* Catering school board meetings, teachers’ meetings, bible studies, church groups (20 years)
* Joplin 2011 tornado relief efforts – coordinated food and volunteers coming in to feed 4,000 volunteers 3 meals per day for over three months at College Heights Christian School.
* ACHF Association of Christian Homeschool Families, volunteer
* CTC – Christian Training Center, volunteer
* HSN – Home School Network, volunteer
* Children’s Miracle Network, Volunteer
Education and Training
* Missouri Southern State University
* Ozark Christian College
* Serve Safe Certified (Expired 2018)
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