COURTNEY M. ALBINI

Fallbrook, CA ***** 951-***-**** adtgw8@r.postjobfree.com

HEALTHCARE OPERATIONS LEADER

PROFESSIONAL SUMMARY

An accomplished and result – driven Healthcare Management specialist with over 8 years of experience and substantial success in directing the delivery of superior medical and nonmedical care. Experience includes the management of medical and behavioral health departments at an FQHC. Streamlines operations to enhance efficiency and cut costs, uses exception judgement, and maintains a supportive and calm disposition under pressure. Exceptional at inspiring the development of senior cross – functional success and teams to success, applies and analytical approach to solving complex problems and managing complicit, and cultivates trusted relationships with key board members. Committed to operational and healthcare excellence.

Vista Community Clinic, Southern California January 2019 – Present

FQHC Operations Manager

Direct the daily operations of VCC’s Behavioral Health (BH) services containing Psychiatrist, Psychiatry Nurse Practitioner, Licensed Clinical Social Workers, Licensed Marriage and Family Therapist, and behavioral health support staff all within San Diego and Orange County. These services consisted of six BH clinics, an Opioid MAT program, and 20 school counseling programs in six school districts. Provided leadership and guidance to 30 direct reports.

Conduct all department recruitment

Implemented process improvements which increased BH visits from 9,262 in 2018-2019 to 32,276 in 2019-2020 and 56,875 by July 2022 248% increase.

Effectively managed and maintained an operating of budget of 2.2 million dollars.

Headed 2 major grant project to conduct research on how to improve the clinical outcomes of telehealth visits.

Head a quality team to maintain HEDIS measures for Social Determinants of Health.

Collectively worked with outside agencies such as HERSA, Fountain Valley Medication Assisted Treatment Foundation, Coordinative Care Initiative (CCI), Mental Health Systems, Country of San Diego and additional healthcare partners to increase our pts medication and therapeutic opportunities.

Developed best practices and workflow improvements to create a high level of department efficiency within the organization.

Updated clinical policies to meet state and local clinical standards/guidelines.

Drafted proposals supporting funders, accounts, and sales to develop strategies to continue to provide funding to support our pts health care needs.

Work closely with internal and external agencies and pharmaceutical representatives to increase mental health supports across three counties.

Conduct clinical collaborations to help increase patient and staff support to validate cohesive patient care.

Camp Bookkeeping Inc. Riverside, CA June 2007 – Present

Account Manager

Maintain various client’s accounts with budgets over 5 million dollars by allocating, analyze data and posting transactions in QuickBooks.

Head the P&L reports for each account.

Implementing, and overseeing high risk related problems with client finances

Oversee account budgets for revenue spent and gained for individual company accounts.

Develop complacence communication and reporting channels for account related issues.

Been managing a clinical drug testing company’s financial distributions.

Keeping client finances organized also allows me to prepare accounts for tax submission.

Advanced managerial skills and revenue organization using QuickBooks, Excel, and Word documentation.

Able to handle multiple deadlines at once.

Easterseals, San Diego, CA August 2017- January 2019

Regional Program Manager – Behavioral Health

Leader responsible for a regional area in San Diego to train and oversee 15 Behavioral therapist who monitor and implement the treatment plan development of children with developmental disabilities.

Conduct all program operational training for therapist as well as parent training to teach the participants specialized behavior interventions to implement with patients.

Conduct assessments like the Verbal Behavior Milestone Assessment and placement program (VB-MAPP)

Lead team meetings to provide education and workflow updates to improve rate of patient care.

Oversee all billing and code development for each individual client and insurance claims.

Vista Hill, Escondido, CA January 2017

Mental Health Rehabilitation Program Manager

Vista Hill a nonprofit Mental Health Organization that specializes in enhancing the quality of life for families and individuals of all ages by providing mental health, behavioral health and social services to clients.

Case manage and screen potential clients by doing an FBA to determine appropriate program placement.

Support staff and establish priorities to work in an organized manner for best accuracy.

Work with a diverse population of elementary school clients with presenting problems of depression, anxiety disorders, conduct disorders, impulse control, self-harm, and suicidal ideation.

Verbal Behavioral Associates, San Diego, CA 2014-2017

Regional Manager/ Parent Trainer

Foster the independence of children with mental, developmental and language delays by working on their verbal capabilities through individualized programming.

Analyze data and document needs for treatment and new goals for patient care plan

Review patient’s treatment plans over clinical supervision.

Manage a regional caseload, supervising therapist as well as providing parent training to ensure that the client is receiving proper care.

Perform Functional Behavioral Analysis and answer any clinical questions clients have regarding treatment.

SKILLS AND CERTIFICATIONS

CLS – Child life specialist

Lean Six Sigma

Proficient in several EHR systems: NextGen, Cerner, Epic.

PCMH accreditation

RBT certification- registered behavior technician

CPR certified

PRO - ACT – Professional Assault Crisis Training

Individual, couple, and group counseling for clients of all ages, using a range of therapy modalities to accommodate client needs.

Preparation and facilitation of specialized support groups and workshops, including public speaking.

Specialization in working with clients who have experienced trauma, PTSD, and childhood illness.

Cerner/Anasazi, NextGen, Marketing, advertising, Excel, Word, QuickBooks, and Power Point

EDUCATION & TRAINING

Loma Linda University Health, Loma Linda, CA September 2015

Masters of Science, Behavioral Health, Child Life Specialist

California State University San Marcos, San Marcos, CA June 2012 Bachelors of Arts, Human Development, Emphasis in Health and Child Services

●Human Development Club Leader

●Communications leadership Society

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