Entry Clerk Data
Resume:
D A R L E N E B R O O K S
************@*****.***
Charlestown, MA 02129
PROFESSIONAL SUMMARY
Dependable many jobs industry worker equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase customer satisfaction.
SKILLS
Call reception Conference call setup
Call transfers Message distribution
Serve customers Search databases
Operate switchboards Research
Multitasking
EXPERIENCE
Telephone Operator/Dispatcher, Yellow Cab, Inc., Apr 2009 Feb 2012, Quincy, MA Recorded and relayed accurate messages.
Served as pleasant and personable point-of-contact for incoming callers. Reported telephone and equipment malfunctions to management or tech support. Completed all duties related to opening and closing switchboard. Listened for and capitalized on opportunities to promote company products and services.
Carefully listened to the requests of each customer and answer questions. Calculated and quoted charges and helped customers resolve their billing issues. Set morning drivers up with boards, envelopes, keys and cab mu,bers. Cashed evening drivers out and checked mileage and cash was put into office safe. Shelter Intake Worker, Father Bill's and Mainspring Shelter, Apr 2004 Nov 2008, Quincy/Brockton, MA
Maintained thorough records and produced detailed reports on client visits and histories.
Explained regulations such as sanitation and maintenance to new residents to operations consistent.
Worked with clients to identify their specific issues potential support options. Addressed concerns quickly to avoid lasting issues. Completed all required paperwork within anticipated timeframes. Supported operations with consistent maintenance and updates of corporate files and records.
DB
Followed established guidelines and procedures.
Kept work area organized and clutter-free.
Participated in seminars and additional training to expand knowledge and skills. Required minimal oversight to complete job tasks, meeting all deadlines and goals. Data Entry Clerk/Balancer, BankBoston, Apr 1998 Sep 2002, Dorchester, MA Entered data by inputting alphabetic and numeric information using established procedures.
Transferred data from hard copy formats into computer files and database systems. Preserved data by regularly performing primary and secondary backups. Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.
Provided consistent, reliable information to customers and team members. Verified data inputs against internal quality standards and industry regulatory requirements.
Verified information carefully and assigned proper classifications to eliminate errors. Managed daily data entry tasks in high-volume environment. Tracked and reported on garbled, mislabeled, and incorrect information to help correct ongoing problems.
Examined written sources to obtain and review data quality. Data Entry Operator/Wire Transfer Clerk, Fidelity Investments, INC., Jun 1986 May 1997, Boston, MA
Transferred data from hard copy formats into computer files and database systems. Created comprehensive Excel spreadsheets based on large data sets. Entered data by inputting alphabetic and numeric information using established procedures.
Input data into QuickClaim system with high accuracy using constant supply of images.
Typed information and data provided by customers, verifying data integrity and completeness for recordkeeping accuracy.
Verified data inputs against internal quality standards and industry regulatory requirements.
Preserved data by regularly performing primary and secondary backups. Helped staff find and retrieve important information from manual inputs and automatically scanned data.
Tracked and reported on garbled, mislabeled, and incorrect information to help correct ongoing problems.
Used database information to produce weekly reports. Reviewed and corrected completed work to support database accuracy. Maintained work flow priorities in accordance to established standards and guidelines.
Managed daily data entry tasks in high-volume environment. EDUCATION
High School Diploma, Businesss May 1985
Cardinal Cushing High School South Boston, MA
Covid-19 vaccination card
available upon request
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