Data Entry Customer Service

Nakisha Blair * Montgomery Al* 951-***-**** cell

Objective :

I am interested in a position where I can enhance my current abilities as well as develop new skills.

Professional Skills :

I demonstrate a strong fundamental understanding of software programs such as: Access, Peachtree, MS Office, Word, PowerPoint, Word Perfect, Quick Books, Excel, SAP, Rent Roll, Yardi, MS Outlook, Adobe Acrobat & Lotus. Qualification Skills :

Demonstrate commitment to high professional ethical standards. Ability to adapt

& learn new skills coupled with a resourceful, can-do attitude. Strong problem solving skills. Ability to prioritize with time management skills. Excellent verbal and written communication skills.

Professional Experience:

03/08-06/08 Regional Contracting Office- Procurement Clerk; Good People Staffing.

Prepare a variety of documents, reports, and statistical data indicating status of the acquisition program. Skills in written and oral communication sufficient to prepare written guidance and reports, and to explain and defend decisions to technical and contracting personnel. Process documents and maintain a service wide acquisition and financial tracking database. Knowledge of business practices and contracts. Print and Reconcile Invoices for preparation of the close out procedure. Knowledge of specialized procurement functions and general knowledge of pre-award, post-award and close-out practices sufficient to conduct studies. Perform a variety of routine and standardized administrative functions that support programs and activities. 02/07-08/07 U.S Department of Labor (Office of Federal Contract Compliance Programs) - Executive Secretary; ASAP Staffing Communicate daily with department head to inform him of activities, arranging travel and scheduling. Preparing materials for distribution & presentation at meetings. Knowledge of labor contract negotiation process, grievance procedures, various division policies, procedures related to labor relations. Assist higher-graded specialists in planning, scheduling and conducting compliance reviews and complaint investigations in order to assure or evaluate contractor development and implementation of Affirmative Action Programs. General understanding of federal, state, and local laws/regulations related to labor relations issues. Provide proper record keeping of payroll and office expenses such as supplies, postage as while as record analyst of progress reports and pre-award documentation. Analyze problems to identify significant factors, gather pertinent data, and recognize solutions 10/06-02/07 State of Arizona Department of Economics Security- File Clerk. Duties included but not limited to retrieval of case files for case workers, audits and/or archive records. Provide customer service via front office and telecommunication. Input/Maintain databases, records and spreadsheets. Comply with federal, state and company policies, procedures, and regulations. Perform with the ability to analyze, prioritize and deal with large amounts of data and information and function independently. Perform general administrative tasks, such as faxing, photocopying and filing.

05/03-09/06 Select Personnel- Varies positions and duties with staffing agency. Receptionist/ Administrative support Arrange accounts payable documents for approval and properly file after approvals have been done. Answer incoming calls, Schedule appointments for service technicians, make follow-up calls, return messages from answering service, Engage in researching of past finding and work history on a property. Key holder responsible for opening and closing processes of the office. Prepare reports, cost proposals and work authorization forms. 09/03 - 01/04 Kimco Staffing-Project Specialist / ProWest PCM, Inc. Creating and maintaining complex spreadsheets, proposals, bids & outbound call to contact potential subcontractors for bids. Tracking incoming bids, Create and maintain client/ vendor list. Multitask & prioritize departmental functions to meet deadlines. Work closely with small business owners & Disable Veterans business Enterprises on special interest commercial projects. 02/02-06/02 Ramada Inn- Night Auditor

Conduct nightly/monthly audits: AP/AR & bank reconciliation. Maintain confidentiality of information. Show initiative including anticipating guest and/or operational needs. Make reservations via telephone, fax and in person. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Analyze investigate, and take the necessary actions to provide solutions for unplanned situations. Collect cash and handle credit cards. Maintain conference room schedule. Reconciling ledgers. General business practices. General knowledge & skills of hotel operations including reservation system.

11/00-02/02 Susie's Deals- Store Manager

Maintain strict control and accountability of all funds. Basic payroll practices, Merchandising and ordering supplies. Responsible for preparation of bank deposit and make deposit drop. Kept a running record of business profit/lose reporting & Po’s. Building, training, and motivating sales team to achieve goals by providing ongoing leadership and direction on best practices to increase sales, ensure efficiency. Appraising performance rewarding and discipline of employee's. Maintain interior and exterior store standards. 06/99-11/00 Desert Shadows Apartments- Leasing Consultant; Barrett Business Agency

Ensuring completeness and accuracy of all paperwork an documentation maintained in resident files. Update unit availability daily to provide accurate list of availability for staff. Various bookkeeping reconciliations, Show, lease and move-in prospective residents. Provide clerical and phone support; Receive and collect all rent & issue receipt.

11/98-10/99 Guidant Inc, - Customer Service Rep; Manpower Personnel Handled confidential information. Data Entry using 10 key both alpha/numeric. Assisted management on special projects using Microsoft word, Lotus, and Excel conducted operational procedures to process customer orders, complaints, returns and exchanges both by phone/fax using SAP System. Various shipping procedure and companies used online such as FedEx, USPS and many other carrier. Accurately prepared and composed correspondences. Answering and screening telephone calls. Use of remedy ticking /tracking system.

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