Ny 1 Support Specialist

Delano McCormack

ITM&A Sr. Support Specialist-Remote w/Travel

**********@*****.*** • 631-***-****

https://www.linkedin.com/in/delano-mccormack-a67620108

Fort Gordon, GA 30905, US

Veterans’ Status: TP • Security Clearance: Secret

Results-driven Sr. Support Specialist with over 10 years of infrastructure mergers and acquisitions experience and along with 20 years’ leadership experience in US Army.

Areas of Expertise

Cyber Security

Information System Management

Email ingestion

Data ingestion

Technology Implementation

Software & Hardware Upgrade

MS Teams migrations

Infrastructure migration

Network Administration

Professional Experience

Senior COMSEC Acct Manager, HHC ESB, Ft. Gordon, GA 5/2018 – Present

Oversee multiple functions such as Cybersecurity, receipt, custody, issue, safeguard and document the implementation of security controls. As part of several DoD contracts including all semi-annual inventories, audits, inspections, and maintenance of publication/amendments.

●Lead projects and vendor engagements to understand the capabilities of required systems and network.

●Develop high quality audit reports, presentations, and documentation.

●Document and manage Cybersecurity process, procedures and policies.

●Develop metrics to track, report on improving the overall department and performance.

●Steered overall communication with National Security Agency (NSA).

Information Systems Manager, CA BDE, Bristol, PA 1/2014 – 4/2018

Headed all phases of system development and operations, while implementing response actions as response to security incidents. Directed IA functions as well as planned and executed unit level computer lifecycle program. Created and delivered training to staff personnel on computer and IT matters. Provided leadership to develop LAN in TOC facilitating planning, configuration, management, and monitoring of WAN. Expedited development of NETOPS policies and SOPs. Supervised NETOPS service desk. Played a key role in developing continuity of operations plan (COOP) and tactical SOPs (TacSOP). Educated staff and operational personnel on IT matters. Ensured seamless functioning of assigned equipment by coordinating contract support maintenance.

●Devised recovery plans regarding system failure to restore production status on several integrated computers, while documenting physical configuration of all information systems.

●Supported development of standards and procedures as well as solutions with Enterprise Management and Information Systems Security Officer in response to customer requests on all computer-related issues.

●Resolved integrated processing issues using system applications interface based on functional users’ input/output requirements, while maintaining communication regarding problem resolution and requirements processing.

●Identified systemic problems and implemented corrective actions by analyzing and reporting service performance, maintaining currency in suitable development of customer-related IT.

Information Systems Specialist, US Army Reserve, Ft. Totten, NY 1/2010 – 5/2014

Automated and optimized existing systems as well as reviewed computer capabilities by assessing user requirements, procedures, and technical issues. Managed installation, operations, and execution of unit maintenance on multi-functional/user information processing systems along with peripheral equipment and auxiliary devices. Maintained timely delivery of customer and network administration services, including passwords, electronic mail accounts, security, and troubleshooting. Facilitated design, development, editing, and testing of computer programs communications across local/wide area networks. Fostered strategic partnerships to ensure availability of automated systems and service as per end-user expectations.

●Configure and install new IT infrastructure equipment onsite and remote consisting of firewalls, switches, wireless access points, and servers ensure IT standards are consistent across the organization.

●Assessed, troubleshot, and replaced hard/software and other network system problems.

●Ensured rapid return of all information systems to normalcy by coordinating recovery procedures.

Education & Qualifications

Bachelor of Science (B.S.) in Information Systems, DeVry University (Expected Completion: 11/2022)

Certifications: CompTIA A+ CompTIA Security + CompTIA Network + CNDC Technical Level 3

Technical Proficiencies: Windows; Access, MS Office 365, PowerPoint

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