Medical Billing Customer Service

RAQUEL ARMENTA

**** ***** ***** ********, ***** *************@*****.*** 210*906*1644

OBJECTIVE

To utilize my skills in the medical field

SKILLS & ABILITIES

Familiar with Athena, Nextgen, Cerner, HUB, team player, can work with little to no supervision, great customer service skills, desire to learn new things

FINANCIAL COUNSELOR, R1 RCM

12/30/2019-PRESENT

Explain financial responsibilities for services received, payment options and collection procedures to patients or parties responsible for payment. Counsel patients regarding insurance benefits and recommend alternative sources of payment and financial assistance when appropriate. Initiate process for collecting prepays due and perform follow up activity to insure maximum collection is achieved. Identify hospital, public and private financial assistance programs for patients unable to meet their financial obligations. Maintain accurate documentation of pre-processing information. Provide assistance to uninsured patients and families in completing and filing Medicaid or assistance program applications with the appropriate agency.

PATIENT ACCESS REPRESENTATIVE, ASCENSION SETON

04/15/2019- 12/27/2019

Responsible taking inbound calls to assist in making appointments for the following pediatric specialty clinics: Pulmonology, Dermatology, Allergy and Endocrinology. Basic insurance verification, responsible for updating patient demographics. Multitask using three screens

GENERAL OFFICE CLERK, COMMUNICARE

03/25/2013-04/12/2019

Responsible for updating patient demographics, insurance verifications, check in/out patient, collection of copayments, confirming next day appointments, secondary for ordering and receiving vaccines, process prescription assistance applications, liaison for billing issues in Hays county clinics, call center experience in setting appointments

SERVICE DOCUMENT ADVISOR, THE SCOOTER STORE

04/20/2012-03/13/2013

Responsible for contacting managed care providers (insurance companies, third party administrators, etc.) in order to obtain authorization for service on DME. This includes organizing and packaging the required documentation to support the need for service. Responsible for contacting patients to explain their benefits and any out of pocket expense

CUSTOMER SERVICE REP, LINCARE

02/22/2006-08/04/2011

Patient intake, insurance verification, collection of copayments, answering phones, scheduling appointments, medical billing and coding, interpretation of Medicare guidelines to determine eligibility for DME, filing, delivery and set up of equipment, ordering of office and medical supplies as needed on a monthly basis

EDUCATION

NATIONAL INSTIITUTE OF TECHNOLOGY, AUSTIN

DIPLOMA FOR MEDICAL ADMINSTRATIVE ASSISANT

Graduated with honors

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