Hospitality Management Degree

Kristina Linhart

*** *. ****** ***** **., Forsyth, MO., 65653

417-***-**** ****************@*****.***

SUMMARY

My goal is to acquire a position where my skills and knowledge will be beneficial and used to the best of my ability. I would like to find a stable, family friendly work environment doing what I enjoy doing the most. I have mentioned most of my experience in the last 20 years so that you have all the information you need to see how hard I will work to better myself, the company I work for, the employees I work with/for, any customer’s satisfaction and really anyone I come in contact with.

QUALIFICATIONS

Over 20 Years of Professional, Hospitality, Customer Service & Office Experience.

2+ Years Delivery Driving Experience & several years in chauffeuring

An Associate’s Degree in Applied Science in Hospitality Management from Scott Community College in Bettendorf I.A. 52722

A member of Phi Theta Kappa in College

Tested out of College Math with an A

Graduated Magna Cum Laude from College

Was Club President in College

Experience and thorough training capabilities with the reservation and software systems; Opera, Choice Advantage, Profit Manager, Nite-Vision, CMS/LMS-(Casino& Reservation System,) Win-RDP, Time-Share Ware, PMS, All Microsoft Office products(Word, Excel, Power Point, Outlook, etc.) P.O.S. and Quick-books. Computer savvy for sure.

Class E License. Just obtained Class B- CDL Permit with P & S Endorsements

EMPLOYMENT HISTORY

Home Healthcare Provider- *(1/14-Present) * 417-***-**** * (Patient-Echo Harrington)

*Responsible for the personal care of one mentally & physically disabled patient at her residence. Helped to make sure she paid her bills. Completed her taxes for her. Basically whenever she needed to communicate a lot with someone I had/have to do for her. Any shopping & cleaning needed for her as well. (Part time & make own hours)

Uber/Lyft/Door Dash Driver & Shopper *(3/19-Present)-*Self Employed

*Using my personal vehicle to drive patrons to their location of choice via Uber & Lyft. Restaurant Delivery driver, also did grocery shopping or errands & not just through Uber & Lyft. Also delivered food through Door Dash, Postmates & became an Uber Eats Pro.

Front Desk Supervisor -*Grand Crowne Resorts, Branson, MO.

*(12/15-3/16) * 417-***-**** * (Manager – Cindi Lindley) *

*Responsible for scheduling & training all the Front Desk employees. Designed & created a Training Manual for the Front Desk including an On-boarding Training Checklist & several Standard Operating Procedures. Did weekly cash audits & Property walks. Daily Manager reports compiled from every department. Also, helped guests & owners with any needs they had during Second shift mostly.

Guest Services Manager –*Chateau on the Lake, Branson, MO.

*[1/14-7/15]*417-***-**** * (General Manager - Stephen Marshall) *

*Responsible for hiring, training, scheduling, forecasting, budgeting & ensuring positive & productive employees in the Front Desk, Night Audit, Bellmen, Valet, Security & Activities departments of a Four Diamond property. Implemented new Standard Operating Procedures, training manuals & new packages & enhancements for the rooms (can give more info upon request). Learned about rate management using the reservation system Opera. Responsible for website changes & diligent on important documents needed for Human Resources purposes for instance.

Guest Service Associate -*Lodge of the Ozarks, Branson, MO.

*[4/13-8/13] * 417-***-**** * (Supervisor – Alicia Edwards) *

*Responsible for checking in & out guests using the Reservation system, Maestro. Made guest's reservations. Worked second shift & handled many guest technical issues on own. At times did the night audit & started doing payroll before leaving the company.

Kristina Linhart Resume Page 1 of 2

Front Office Supervisor –*Hotel Black-hawk, Davenport, IA.

*[8/12-4/13] * 563-***-**** * (Director of HR – Charlene Williams) * (The General Manager no longer works there I believe)

*Responsible for interviewing, scheduling, & training all the Front Office & Bellmen positions. Implemented new Standard Operating Procedures & Action plans to better the Four Diamond property managed by the Autograph Collection. Made sure the Front Office & Bellmen employees were staying in range of our payroll budget. Monitored online reviews like Trip Advisor for instance as well.

Night Audit –*The Isle Casino and Hotel, Bettendorf, IA.

*[2/12-8/12] *563-***-**** * (Supervisor – Julie Bray) *

*Responsible for checking in any guests using the systems, CMS/LMS during the Night Audit shift 5 days a week while in college. CMS is what kept track of the level of gambling a person would do & we would use that to measure the guest’s level of payment for a room. LMS was the reservation system that allowed us to check the guest in $ out. Also, compiled daily paperwork. Balanced all the different forms of revenue for the hotel. Helped train all new Night Auditors. Wrote an up to date Checklist & Training Guide before leaving the company as well.

Process Server –*R&L Legal Services, Davenport, I.A.

*[8/11-4/13] * 563-***-**** * (Manager- Riki Ferkel) *

*As a State of Iowa Registered Notary, Used my own vehicle to serve legal papers at homes & jobs for hard to find people for the State of Iowa. Part time & non-primary job while in college.

Guest Services Manager –*The Lodge Hotel & Conference Center, Bettendorf, I.A.

*[5/11-8/11] * 563-***-**** * (General Manager – Ray Stoddard) *

*Smaller property where the General Manager was the daytime Manager on Duty & I was the night-time Manager on Duty while in college. Responsible for the scheduling of all the Front desk staff & shuttle drivers. Re-organized some of the procedures for the front desk as well.

GSR/ Night Auditor –*Clarion Hotel, Muscatine, I.A.

*[3/10-5/11] * 563-***-**** * (Supervisor – Jill Devore) *

*Hotel was first a Holiday Inn & then a Clarion Hotel. The Clarion used the reservation system, Choice Advantage. Mostly worked 3rd shift while starting to go to college. Compiled all final room, food, & beverage revenue numbers to accomplish all the daily financial paper work for the hotel, restaurant, & bar. Sent the final numbers to corporate. Prepared the hotel for the next business day & closed out any open accounts that had balances. Made sure the entire bar & restaurant numbers corresponded to the hub computer at the front desk. Made sure all other departments had the necessary reports to complete their paper work for the next day.

Front Desk Manager -*Southern Oaks Inn, Branson, M.O.

[3/07-3/10] * 417-***-**** * (Supervisor- Debbie Church) *

*Coached & trained all the employees through the installation & use of their first-time reservation system, Nite-Vision. Lived on site as a full time, on call, supervisor to all the employees. Fixed some night time maintenance issues. Billed vendors & Accounts Receivable Accounts monthly. Worked at acquiring more accounts through travel agents, the Chamber of Commerce & various websites.

REFERENCES :

*Echo Harrington * Kirbyville, MO. * 417-***-**** or 417-***-****

Known about 8+ years * Current Employer/ Patient – Southwest Home Healthcare

*Riki Ferkel * Davenport. IA * 563-***-****

Known about 11 years * Former Boss – R&L Legal Services

*Eric Major * Kirbyville, MO. * 417-***-****

Known over 10 Years * Personal Ref. & Employer for a short time (Babysitting)

*More References upon request.

Kristina Linhart Resume Page 2 of 2

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