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TANYA WELCH

tanyawelch**@gmail. com 272-***-**** Nanticoke, PA 18634

Summary

Organized and motivated empioyee eager to apply time management and organizationai skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth Skills

Loss prevention

Coin counting

Customer assistance

issue resolution

Bank deposits

Cash register operation

Cash drawer balancing

Payment processing

Trouble shooting

People person

Detail oriented

Problem solver

Critical thinker

Experience

Processed credit card, EBT and gift certificate payments in electronic computer systems

Greeted customers and responded to informational

requests

Handled customer complaints and concerns promptly, escaiating complex issues to direct supervisor for quick resolution

Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals

Collected credit card and cash payments to complete transactions for customer orders.

Elegent cleaners

Customer Service Cashier

08/2007-11/2012

Built loyal clientele through friendly interactions and consistent appreciation

.Counted and balanced cashier drawers

Answered phone calls to assist customers with questions and orders

Kept activities spaces organized, clean and tidy.

Helped residents participate in activities with basic and advanced mobility support.

Assisted residents with developing and maintaining positive social skills, mental aptitude, confidence and strong interpersonal connections

Used one-on-one meetings and small groups to engage residents in faciity Ife

Maintained adequate supplies to meet activities needs Helped participants enjoy activities while ensuring adherence to protocol

Introduced new arrivals to other participants, explained facility rules and encouraged participation

Completed and maintained time and attendance forms and nventory lists

Smith Health Care Mountain Top, PA

Activities Assistant

11/2004 11/2005

Education and Training

Greater Nanticoke Area Senior High SchooB } Nanticoke, PA High Schoo! Dipioma

06/2000

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