Library Assistant Customer Service

ZAKIR HOSSAIN

** ******** ****, ********, ** ****4

Phone: 703-***-**** Email: *******@******.***

PROFESSIONAL OBJECTIVE

Seeking a management position with an environment organization involved with consumer services or high-quality consumer product.

PROFESSIONAL EXPERIENCE

Area Supervisor

February 2019 – Present

Holeman Enterprise, LLC

Richmond, Virginia

• Monitor monthly operating budget, review profit and loss, and present the reports to the Chief Operating Officer (COO).

• Maintain and monitor weekly and monthly purchase history, order supplies, process vendor payments, process employee and managerial training vouchers and payroll for over 200 employees.

• Audit and approve employee and manager’s time sheet bi-weekly.

• Assist the CEO to review three years of prior budgets and operating expenses and create new budgets for the upcoming year.

• Maximize Sales and Service performance through community outreach, coaching/motivating employees and holding employees accountable.

• Effectively communicate with management team for their duties, goals and responsibilities, coach and improve performance, and evaluate annual performance for over 200 employees.

• Identify problems, analyze alternative courses of action and implement effective solutions.

• Maintain current and complete knowledge of all company policies, procedures and services, and ensure proper security procedures are being followed.

• Remote price management for POS using RFM (Restaurant File Management) system.

• Respond to customer comment/concern in a timely manner and take necessary steps to resolve any customer service related issues.

• Registered ServSafe Examination Proctor.

Training & Technology Manager

December 2016 – February 2019

HEW Inc. & J.E. Williams, LLC

Orange, Virginia

• Provide leadership, coaching, and direction to various store management teams through people development and improved restaurant operations, to maximize the long-term sales and profit of all corporate owned restaurants.

• Consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Restaurant Leadership Team and Crews.

• Effectively communicate with management team for their duties, goals and responsibilities, coach and improve performance, and evaluate annual performance for over 200 employees.

• Lead by example; demonstrate a proactive and professional, courteous and efficient service to our customers and other internal department to ensure increase productivity and profitability.

• Identify problems and problem situations, analyze alternative courses of action and implement effective solutions.

• Maintain current and complete knowledge of all company policies, procedures and services, and ensure proper security procedures are being followed.

• Certified Restaurant Operations Technology Person (OTP-3) - Upgrade and maintain all POS and POS server/ Credit Card reader/ Back office server. Troubleshoot any issue and open or create a case to POS vendor, Install & dethatch POS or card reader. Maintain all McDonald’s current version software up to date.

• Respond to customer comment/concern in a timely manner and take necessary steps to resolve any customer service related issues.

Area Supervisor

April 2010 – December 2016

Holeman Enterprise, LLC

Richmond, Virginia

• Provide leadership, coaching, and direction to various store management teams through people development and improved restaurant operations, to maximize the long-term sales and profit of each restaurant.

• Consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Restaurant Leadership Team and Crews.

• Maximize Sales and Service performance through community outreach, coaching/motivating employees and holding employees accountable.

• Effectively communicate with management team for their duties, goals and responsibilities, coach and improve performance, and evaluate annual performance for over 200 employees.

• Lead by example; demonstrate a proactive and professional, courteous and efficient service to our customers and other internal department to ensure increase productivity and profitability.

• Identify problems and problem situations, analyze alternative courses of action and implement effective solutions.

• Maintain current and complete knowledge of all company policies, procedures and services, and ensure proper security procedures are being followed.

• Respond to customer comment/concern in a timely manner and take necessary steps to resolve any customer service related issues.

General Manager

February 2001 – April 2010

Welburn Management

Fredericksburg, Virginia

• Provide leadership and direction to store management team to improve restaurant operations and to maximize the long-term sales and profit of the restaurant.

• Consistently demonstrate McDonald's values and leadership behaviors to build positive business relationships with key customers including the Restaurant Leadership Team and Crews.

• Clearly communicate duties, goals and responsibilities to department managers, shift managers, and crew leaders; and regularly evaluate employee performance.

• Provide courteous and efficient service to our customers and other internal department to ensure increase productivity and profitability.

• Identify problems and problem situations, analyze alternative courses of action and implement effective solutions.

• Maintain current and complete knowledge of all company policies, procedures and services, and ensure proper security procedures are being followed. Assistant Branch Manager

November 2006 – November 2007

Chevy Chase Bank

Woodbridge, Virginia

• Acted as a Customer Advocate, took an active role in educating customers on other banking channels as well as sales and service offerings

• Met set performance goals, demonstrated skills-based behaviors to achieve Banker Certification.

• Met with prospects and customers as a result of outbound calling efforts, teller referrals and branch referrals in specialist areas including Investments, Small Business, and/or Mortgage to discuss and sell banking products.

• Proactively maximized sales opportunities.

• Consistently used needs-based assessment tools to analyze and determine customer needs.

• Created customer awareness of alternative banking channels, such as digital capabilities, ATM, online and mobile banking.

• Actively contributed to branch team’s success.

• Created a welcoming and warm environment in the branch by greeting customers and prospects in the lobby and on the phone; demonstrated genuine interest in the customer and in helping them meet their financial needs.

• Fulfilled any of our customer’s servicing needs with the intent of enhancing customer retention and engagement.

• Ensured all audit and security policies and procedures are followed in accordance with Bank policy and Federal regulations.

Library Assistant I

May 1998 – February 2001

City of Alexandria Library

Alexandria, Virginia

• Checked items in and out, collects fine and fees, and instructed patrons in the use of library resources including self-check machines, catalogs, photocopiers and copy card dispensers.

• Emptied the book drop for check in, set aside damaged items for repair.

• Answered patron questions in person and over the phone, or referred to proper department.

• Coordinated use of Library Meeting Room facilities including scheduling and payment.

• Produced monthly and annual reports summarizing use of facilities.

• Worked with the Central Library Manager and Public Information Officer to initiate new public programs in conjunction with other City agencies or community groups.

• Fulfilled all Circulation Department Supervisory functions during rotating Saturday shifts and weekly night shift.

• Oversee opening and closing of Circulation Department and oversight of all scheduled Circulation Staff.

• Counted money from safe for day's register drawer, addressed and resolved conflicts involving staff and patrons, and made sure things are running smoothly. EDUCATION

Bachelor of Arts

National University, Dhaka, Bangladesh, December 1991. COMPUTER SKILLS & CERTIFICATIONS

• Page Maker

• Microsoft Office Applications such as MS Word, Excel, PowerPoint, Access.

• CompTia A+

• OTP-3 (Operations Technology Person)

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