Tania Kerns

adtgqr@r.postjobfree.com

843-***-****

** *****’ experience in office administration, customer development and retention, marketing and providing exceptional customer service; skillful management of difficult or highly emotional situations, responding promptly to customer needs, soliciting customer feedback to always improve service

Proficient handling of multiple projects with ease always performing strict adherence to time and budget restraints, responds to urgency of tasks, highly capable in prioritizing duties

Recipient of 4 outstanding performance awards: scores of 98.35-100%, consistently increasing sales numbers and providing exemplary customer service

Meticulously documented success in development and implementing workforce related programs and initiatives programs reaching 94.8% enrollment and 100% job placement and development

Proficient use of Microsoft Office, Windows, MS Office, Internet, Excel, Publisher, Rent Cafe, YARDI, Call Experts, Resident Check, Gracehill Training and OneSite

Proven abilities of leadership in scheduling and supervision of over 150 volunteers, program coordinator and supervision of 175 participants for an at-risk youth and adult employment/training program, as well as, serving as executive assistant for a non-profit, and career services director at an IT technical training facility

DRUCKER AND FALK PROPERTIES 07/2017-present

Leasing and Marketing Coordinator

Greet guests and provide them with exceptional on-site experience; setting us apart from our competition, working with vendors and others in the property office; quick response handling of all concerns in timely and professional manner

Consistently maintaining 97.4% occupancy and 100% pre-leased apartments

Administer leases on each apartment; showing appropriate size apartment needed to prospective tenant, gathering and reviewing all required paperwork, preparing tracking & recordkeeping reports, performing routine audit checks (insurance, supplemental income, etc.)

Assist with managing tenant relations and coordinating requests for repairs and maintenance.

Strong working knowledge of computers; software programs: AMSI, YARDI, Call Max, Text Call OneSite, Resident Check and Pop Card

Handle and respond to all incoming calls, text messages, leads; direct calls, take messages-follow up on each text, email or web leads

Performance Management, facilitation and communication with maintenance- follow up on work orders, close out all completed work orders. Administering marketing reports as requested by management

Walk units; inform maintenance as to condition or concerns of each apartment

Have maintained high conversion rate; from booking appointments, tours that generate leases

Pre-screen, qualify and complete all paperwork for submission to compliance for move-in

Conduct all functions of leasing to close sale and upsell where necessary

Generate new leads, conduct tours, build files and submit daily and monthly reports

Schedule appointments with tenants, prospective tenants, post notices for the community, address all questions and assist with application process

Actively maintain marketing sites and monitor follow ups

CAPREIT MANAGEMENT GROUP 07/2016-07/2017

Leasing Manager for Tax Credit Community

STONEMOR PARTNERS- On-Site Property Administrator 03/2015-07/2016

Property Manager for perpetual care 26-acre cemetery in Moncks Corner, SC.

Daily administrative responsibilities ranging from answering and returning calls and emails, greeting guests, AP/AC duties and payments of invoicing and preparation of daily, weekly, monthly reports

Resolution of major customer complaints from prior administrative staff. Converted 75% of customers to a more positive and hospitable experience, resulting in more repeat and higher satisfaction rate of providing exceptional customer service.

Work with vendors, schedule work orders, maintain communication between vendors, corporate and customers

Oral communication; speaking clearly and persuasively in positive or negative situations, Listening and getting clarification, accomplishing positive resolutions

Successful ability to establish and maintain local maintenance staff; instead of always waiting for central maintenance to handle daily responsibilities at cemetery.

Manager for cemetery- assisting families and funeral home directors making final arrangements; preparing contracts, interments, collecting monies and administering all duties pertaining to opening and closing procedures for the deceased

Full charge of accounting, entering data into several cemetery software programs. Keeping accurate and comprehensive files

Successful ability to establish and maintain local maintenance staff; instead of always waiting for central maintenance to handle daily responsibilities at cemetery.

TRIDENT LITERACY- Education Site Manager, Charleston City 04/2013-2015

Strategic planning & execution of program performance measures for ABE, Pre-GED, and GED students

Cultivating and managing customer relationships between local businesses and workforce development of recently certified students. Administered Work-Keys program

VETERANS UPWARD BOUND- Contractual, Program Coordinator 2011-2013

Transition specialist; academic services, workforce development, career advising. Administering evaluation tests, analyze results and placement in corrective learning classes

EXPERIENCE WORKS INC. Development Coordinator; contractual position- 2008-2011

Successful personnel project management of 4 counties in the greater Charleston area. Provider of best in class service to organizational participants, prospective employers, and with supervisors of on-site training sites.

Increased enrollment by 30% over last year. 40% improvement in placement and participant employment. 75% increase in new development of host agencies within the 4 counties.

Maintained and increased operation of training and job development programs dealing with over 175 people

Increased program performance by training, recruiting, and screening, conducting training workshops, resolving problems and managing participant/supervisor relations

Have a thorough understanding of federal and state policies and procedures

Hands on field work developing stronger business relationships with existing agencies and developing new agency partnerships.

EDUCATION

Graduate Studies, Towson University, Towson, Maryland

BA, Education/English, College of Emporia, Emporia, Kansas

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