Customer Service Outreach Coordinator
Resume:
Antoine X. Boyer
Providence, RI *****
************@*****.***
My objective is provide an employer with a top notch worker who will produce quality work for the company.
Authorized to work in the US for any employer
Work Experience
Strong African American Families Facilitator (Part-Time) CYCRI - Providence, RI
October 2019 to Present
• Help parents/caregivers build nurturing skills that support their youth
• Strengthen parents’/caregivers’ skills for disciplining and guiding their youth effectively
• Promote youth’s self-pride and a healthy future orientation
• Teach youth skills for dealing with temptation and peer pressure
• Enhance racial pride in parents/caregivers and youth Charger
Bird - Providence, RI
July 2019 to September 2019
Retrieving used electric scooters to charge overnight and release the following morning Delivering damaged scooters to the repair station, as well as documenting repairs that needs to be done. Housing Counselor
West Elmwood Housing Development - Providence, RI
December 2015 to March 2018
• Organize and facilitate Home Buyers Education classes
• Provide Counseling to clients attending Home Buyers Education classes
• Conduct outreach to spread awareness of Home Ownership Center
• Connect with volunteers to be guest speakers for classes
• Establish connections with local banking institutions to connect to clients
• Complete monthly reports to comply with funders. Community Outreach Coordinator
West Elmwood Housing Development - Providence, RI
September 2013 to December 2015
• Actively ensure a positive message about the community and agency via social media, website, traditional
• messaging and other approved media
• Perform community outreach to actively engage residents for Community Building and Organization initiatives
• Organize, coordinate and facilitate as necessary, meetings of stakeholders, committees and work groups
• Monitor neighborhood activities and their impact, as well as the physical condition of the neighborhood School Age Leader
YMCA of Greater Providence, 371 - Providence, RI
November 2012 to April 2014
• Responsible for supervision and management of the children participating in the After School Child Care program
• Plan and implement daily lesson plans under directions of Site Coordinator
• Assist Site Coordinator in maintaining necessary records involving attendance and sign/out sheets
• Maintain good public relations with parents
Facilitator
West Elmwood Housing - Providence, RI
July 2012 to August 2013
• Instructing class of 20 teens about life essentials
• Helping students construct a showcase to display their talents
• Conducted one on one talks with the students to provide support with their personal situations Education
High School Diploma
Woonsocket High School - Woonsocket, RI
June 2001
In Progress in Business Administration
University of Rhode Island - Kingstown, RI
Skills
• Excel (10+ years)
• Powerpoint (10+ years)
• Microsoft word (10+ years)
• Excellent written and verbal skills (10+ years)
• Administrative Experience (3 years)
• Excellent People/Customer Service Skills (10+ years)
• Case Management
• Childcare
• Meeting Facilitation
• Presentation Skills
• Public Relations
• Public Speaking
• Employee Orientation
• Event Planning
• Mentoring
• Research
• Microsoft Office
• Recruiting
• Writing Skills
• Tutoring
• Social Work
• Budgeting
• Interviewing
• Program Management
• Process Improvement
• Google Suite
• Project Management
• Team Management
• Intake Experience
• Management
• Events Management
• Financial planning
• Microsoft Excel
• Leadership
• CRM Software
• Fundraising
Awards
Martin Luther King Jr Drum Major Award
September 2012
the Martin Luther King jr. Major award for community service is based on nominees who selflessly perform daily acts of service to make the community, and our world, a better place. Assessments
Customer Focus & Orientation — Highly Proficient
August 2019
Responding to customer situations with sensitivity. Full results: Highly Proficient
Written Communication — Familiar
July 2019
Measures a candidate's ability to convey written information using proper grammar rules. Full results: Familiar
Customer Service Skills — Familiar
October 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Creating Presentations with Microsoft PowerPoint — Familiar February 2020
Knowledge of Microsoft PowerPoint tools and features. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Skills
Excellent written and verbal skills
Experienced with Microsoft Word, Excel, Office and Powerpoint Public Speaking Experience
Able to stay composed under pressure
Multi-tasking skills
Contact this candidate