Remote I/T Specialist

LaShana Dixon

Objective

Obtaining a position using all of my various skills.

TECHNICAL SKILLS

●zLinux

●MVS

●TSO

●SharePoint

●SchedulePro

●ESP workload director

● IPSoft

●VMWare

●CISCO

●LINUX

●UNIX

●SharePoint

●Active Directory

●MS Windows Server 2003/2008

●TCP/IP

MS Office

PROFESSIONAL EXPERTISE

Contractor, General Services Administration March 2018 to July 2022

JAB Solutions – Kansas City, MO

●For Zonal Operations, process Certificates of Origin, License Plates, Vehicle Recalls, packages for mailing, and incoming mail for National ; handle incoming phone calls.

IT Assoc Analyst, IOC June 2008 to September 2016

Liberty Mutual Group - Kansas City, MO

Performed 2nd shift and overnight monitoring of all systems, networks and applications, reviewing performance of the Liberty Mutual computing infrastructure as well as additional infrastructure for Ohio Casualty and Google Systems.

Oversaw and executed all events, requests and incident management tickets for the MVS mainframe, Linux, UNIX and Windows Server platforms. Initiated and executed all documented maintenance procedures and administration of tasks as required. Collected documentation on equipment, environment and system issues, escalating items accordingly.

Supported Active Directory administration when required to close out a system user session. Worked closely with TCP/IP networking (DNS, DHCP, PING), storage issues and system virtualization ticket issues. Escalated client impacting events through the Incident/Problem Management system as well as working with the next levels of support to resolve issues

Measured and analyzed low to medium complexity technical and system problems. Worked with the team to escalate ticket issues depending on severity, overseeing the resolution and escalation of batch and server issues

Reviewed and completed required shift reports, issue logs and requests utilizing corporate IT Standards as dictated by Liberty Northwest, Ohio Casualty and additional client standards.

Collaborated with IT technicians to coordinate responses to scheduled maintenance, service, Incident reporting, IT Security logs and overall risk compliance.

Monitored and executed the controls for the Mainframe, Mid-Range and Server batch processing jobs and systems. Monitored for the overall operation of processes, both scheduled and non-scheduled as well as procedures, documented processes and normal processing activities. Assisted in the evaluation of new hardware and/or software products and services

Participates in the creation and implementation of new processes and procedures

Performs IPL’s of systems

Supervisor, Case Action July 2006 to June 2008

Jackson County Circuit Court – Kansas City, MO

Screened applicants and conducted interviews

Prepared and approved time sheets for 10 employees

Prepared weekly status and attendance reports

Participated in management meetings

Assisted customers with complaints in a timely manner

Prepared letters and memos as needed

Created forms, manipulated reports

Maintained accurate status on assignments given by upper management

Court Clerk II January 2004 to July 2006

Jackson County Circuit Court – Kansas City, MO

Extensively entered case action on a daily basis

Processed Pleadings and recall open warrants

Maintained accuracy in weekly work processed reporting

Performed customer service

Assisted team members when needed

US NAVY July 1993 to November 1998

Operations Supply Clerk Groton, CT and Norfolk, VA

Held a security clearance while in the U.S. Navy

EDUCATION

Troy University Troy, Alabama

B.S., Business Administration with concentration in Information Systems

Contact this candidate