Customer Service Rep

BRITTANY M. BLACK

**** *** **** *********, ** · 410-***-****

****************@*****.***

WORK EXPERIENCE

JULY 2022 – CURRENT

FRONT OFFICE COORDINATOR, LIFESTANCE HEALTH

Assist clients in scheduling appointments. Collecting and updating patient information. Collecting copays and fees. Corresponding with clients and handling inquiries via phone and email. Recommending solutions to suit patients’ individual needs. Managing and updating client charts. Performing clerical duties.

FEBRUARY 2021 – APRIL 2022

UNIT CLERK/PCT – BEHAVIORAL HEALTH UNIT, UM LAUREL HOSPITAL

Perform clerical duties such as making copies and faxing documents. Greet visitors, answer incoming calls, and route callers to the right department or patient room. Answer questions from patients and visitors regarding test schedules and medical care.

Provide all aspects of direct and indirect patient care. Assist in examination and treatment of patients, measuring vital signs and monitoring health, collecting samples, recording information on patients’ charts, and preparing treatment rooms for examination.

NOVEMBER 2020 – FEBRUARY 2021

CUSTOMER SERVICE REP – NASW, BRIGHTKEY INC.

Answering incoming calls and responding to member’s emails. Provide membership and service information. Process payments and applications. Follow up member’s all when necessary.

MARCH 2019 – NOVEMBER 2020

CUSTOMER SERVICE REP, USA FULFILLMENT INC.

Managing large amounts of inbound and outbound calls in a timely manner. Identifying customers’ needs, clarifying information, researching every issue and providing solutions.

JANUARY 2018 – MAY 2019

HOME HEALTH AIDE, PRIVATE CARE

Provide direct care to an individual client with various physical limitations and needs.

JUNE 2017 – DECEMBER 2017

PROJECT MANAGER, COLE DIAMOND FLOORING INC.

Responsible for planning, budgeting, overseeing and documenting all aspects of a specific project from beginning to end. Working with Vendors and Subcontractors and doing all Site Visits.

MARCH 2015 – AUGUST 2016

ACTING HEAD OF QUALITY CONTROL, LAMOTTE CHEMICALS

Visually inspect and manually test products before, during and after the manufacturing process. Run and monitor inspection equipment, as well as record and analyze quality data.

JULY 2013 – FEBRUARY 2015

ASSISTED LIVING SPECIALIST, KENT CENTER INC.

Provide direct care to clients with various mental and physical disabilities.

EDUCATION

MARCH 2022

CERTIFIED NUSRSING ASSISTANT, ANNE ARUNDLE COMMUNITY COLLEGE

JUNE 2022

PATIENT CARE TECH CERTIFICATE, anne arundle community college

AUGUST 2009-MAY 2011

SOCIAL WORK MAJOR, BOWIE STATE UNIVERSITY

JUNE 2008 – MAY 2009

CHEMISTRY MAJOR, winston-salem state university

JUNE 2008

HIGH SCHOOL DIPLOMA, KENT COUNTY HIGH SCHOOL-WORTON, MD

SKILLS

Nursing

Caregiving

Hospital Experience

EHR

Alzheimer’s Care

Behavioral Health

Microsoft Office

Customer Service

CERTIFICATES AND LICENSES

CNA LICENSE – MARYLAND AND PENNSYLVANIA

CPR CERTIFICATION

FIRST AID AND BLS CERTIFICATION

Contact this candidate