Center Representative Medical Assistant

Cheryl Johnson

Warren, MI ********@*****.***

Highly skilled medical assistant with 15+ years of proven experience. Ready to take on new challenges as a Remote Call Center Representative. Capable of performing at a high level remotely in a virtual setting. Combines hands-on experience with subject-matter expertise to deliver positive results for patients and providers alike. Uses expertise in healthcare best-practices to keep organizations compliant with HIPAA and other regulations.

Professional Experience

Rehabilitation Institute of Michigan Detroit, MI Medical Assistant October 1998 – Present

● Leverage high attention to detail and strong sense of urgency to assist with routine checks and diagnostic testing in collecting and processing specimens to guarantee 100% accuracy in results

● Combine solid time management and organizational skill in coordinating charts, completing insurance forms, and helping patients with diverse needs to promote 100% cross-functional efficiency at all times

● Safeguard highly sensitive patient information and business-critical data when completing forms and completing entry into Electronic Medical Records (EMR) systems to ensure 100% HIPAA compliance

● Perform all duties with utmost professionalism and courtesy particularly during interactions with members of the public to help contribute to organization achieving 100% net promoter scores

● Utilize excellent interpersonal and communication skills during interactions with clinical staff, providers, patients, and members of the public to create a healing environment built on teamwork and positivity Call Center Representative Detroit MI

1995-1997

• Problem solving,Appointment Scheduling,Multitasking,Prioritization,

• Answering Inbound and Outbound calling,Listening and emphasizing Core Competencies

Positive attitude, Data Entry,, Documentation, HIPAA, Time Management, Organization, Excellent Communication Skills, Attention to Detail, Sense of Urgency,Great active listening skills,Computer literacy,Proper phone skills,multitasking

Technical Skills

Microsoft Office Suite, Electronic Medical Records (EMR) Systems Education/Certifications

Southeastern High School

Nurse Assistant Certification

CPR Certification

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