Data Entry Service Representative
Resume:
christy Masters
Dallas, TX
***********@*****.***
Work Experience
Customer Service Representative
First Source LLC - Louisville, KY
July 2021 to Present
Assisting Providers with Prior Authorizations
• Provided assistance to clients
• Answered phone and assisted customers with changes
• Helps members locate their Prior Authorizations
• Check eligibility of members
• Handles inbound and outbound calls
• Handled complex calls
• Assisted with enrollment of benefits
• Assisted with appeals of denials of Prior Authorizations
• Documentation of every call
• Assisted members, and providers
• 10-key
Senior Customer Service Representative/ QA Analysts PFS WEB - Dallas, TX
November 2016 to June 2021
Assisting Customers with their needs regarding their printers and ink and also grading and coaching new agents on the quality of their calls
10- key
Assisted with Credit Card payments
Shipping items
Taking orders
Customer Complaint Specialist
VCS - Dallas, TX
July 2014 to July 2016
Documenting customer complaints, making sure they received their refunds in a timely manner, making sure their needs where met inbound/outbound,
Collections Specialist/Customer Service
Ats - Dallas, TX
February 2001 to June 2014
Responsibilities
Collecting unpaid balances on an account, Train new employees, handled customer complaints, processed payments, Able to handle customers needs inbound/outbound whether by phone or email chat
Accomplishments
Meet quota every week, 100 on monitors every week Skills Used
Patience, multi tasking, 10-key, Data entry, typing Education
High school or equivalent in High School Studies
North Mesquite High School - Mesquite, TX
August 1997 to May 1998
Skills
• Microsoft word, Excel, Spreadsheets, (9 years)
• CSR (10+ years)
• Call Center (10+ years)
• Customer Care (10+ years)
• Customer Service (10+ years)
• 10 Key Data Entry (10+ years)
• Cold Calling (8 years)
• Quality Assurance (4 years)
• Typing (10+ years)
• Microsoft Outlook (10+ years)
• Order Entry (8 years)
• ICD-10
• Windows
• Analysis skills
• Customer support
• ICD-9
• Insurance Verification
• Medical Records
• CPT Coding
Additional Information
I have the skill set of handling inbound/outbound calls as well as email chat, I also work well with others as a team player I have the mindset if my team fails I fail, I'm dependable, reliable, and can be trained to do anything, I'm a fast learner, and I'm goal orientated if given an assignment I will have it finished in a timely manner
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