Veronica Klawitter
Bakersfield, CA *****
***********************@***********.***
Customer service
Food prep
Hostess/ waitress
Documentation
Reunification Techniques Coaching/Training
Conflict Management Resolution
Focus Therapy
Time Management Skills
Problem resolution Techniques
Case management
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Sales Floor Associate/Cashier
Burlington Stores - Bakersfield, CA
February 2022 to Present
Excellent customer service, money/cashiering, Store maintenance, receiving and recovery, loss prevention.
Customer Service Representative
Conduent - Bakersfield, CA
November 2019 to February 2020
I worked at a call center helping customers with their Phone technical issue Social worker in the mental health department
Kern county mental health - Bakersfield, CA
April 2017 to October 2017
at OMNI interviewing individuals and families to assess their needs. Apply the principles and techniques of social work to each caseload.
Customer Service Representative
SamCo - Bakersfield, CA
March 2014 to May 2016
Provide excellent customer service, money management, insure all products were neat, clean, and well stocked.
Mental health therapist intern
Kern county mental health - Bakersfield, CA
2014 to 2016
Help individuals with dual diagnoses of addiction and mental health Call center operator
Kern County Mental Health
2015 to 2015
Excellent Professional References Available Upon Request Student
University of Phoenix
2007 to 2015
to obtain a master's degree in psychology
Inventory, customer service, light bookkeeping
Samco convenience store inc - Bakersfield, CA
March 2014 to August 2014
Customer service, money management, stock shelves, inventory of delivered product for company Server
Denny's - Bakersfield, CA
March 2008 to February 2010
Provide excellent service to insure each customer was cared for, food preparation, bus tables, and lended a helping hand when ever needed
Owner/ Daycare Provider
Verosdaycare - Bakersfield, CA
2000 to 2007
specializing in children with special needs and PTSD issues Education
MS in Counseling /Marriage
University of Phoenix - Bakersfield, CA
2014
Bachelor of Science in Psychology in Psychology
University of Phoenix - Bakersfield, CA
2010
High School Diploma
Bakersfield High School - Bakersfield, CA
1989
Skills
• Filing
• Typing
• Records management
• Stocking
• Quality control
• Leadership
• Food service
• Serving
• Individual / group counseling
• Daycare
• Crisis intervention
• Research
• Customer service
• PTSD Care
• Windows
• Customer support
• Microsoft Word
• Conflict management
• Special needs
• Cash handling
• 10 key typing
• Food preparation
• Bookkeeping
• Case management
• Bussing
• Microsoft Excel
• Time management
• Social work
• Computer skills
• Driving
• Microsoft Office
• Organizational skills
• Communication skills
• Cashiering
• Group Therapy
• Behavioral Health
• Loss Prevention
• Behavioral Therapy
• Special Education
• Motivational Interviewing
• Child & Family Counseling
• Program Development
Assessments
Cooking skills: Basic food preparation — Highly Proficient February 2022
Preparing food, using cooking equipment, and converting ingredient measurements Full results: Highly Proficient
Administrative assistant/receptionist — Completed
February 2022
Using basic scheduling and organizational skills in an office setting Full results: Completed
Work style: Reliability — Highly Proficient
February 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient
Food service: Customer situations — Expert
February 2022
Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert
Food safety — Familiar
February 2022
Knowledge of proper food and equipment handling safety measures Full results: Familiar
Bartending — Completed
February 2022
Understanding, pouring, and mixing drink orders
Full results: Completed
Customer focus & orientation — Familiar
May 2022
Responding to customer situations with sensitivity Full results: Familiar
Call center customer service — Familiar
May 2022
Demonstrating customer service skills in a call center setting Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Technical Skills
● Office skills - Filing, appointment setting, typing, ten key
● Inventory, stocking, quality control
● Extensive Computer Skills
● Records management and data input.
● Microsoft Windows, Excel, Word, Word Perfect
● Data Base researcher