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Customer Service Representative

Location:
Bakersfield, CA
Salary:
35,000 annually
Posted:
November 11, 2022

Contact this candidate

Resume:

Veronica Klawitter

Bakersfield, CA *****

***********************@***********.***

+1-661-***-****

Customer service

Food prep

Hostess/ waitress

Documentation

Reunification Techniques Coaching/Training

Conflict Management Resolution

Focus Therapy

Time Management Skills

Problem resolution Techniques

Case management

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Sales Floor Associate/Cashier

Burlington Stores - Bakersfield, CA

February 2022 to Present

Excellent customer service, money/cashiering, Store maintenance, receiving and recovery, loss prevention.

Customer Service Representative

Conduent - Bakersfield, CA

November 2019 to February 2020

I worked at a call center helping customers with their Phone technical issue Social worker in the mental health department

Kern county mental health - Bakersfield, CA

April 2017 to October 2017

at OMNI interviewing individuals and families to assess their needs. Apply the principles and techniques of social work to each caseload.

Customer Service Representative

SamCo - Bakersfield, CA

March 2014 to May 2016

Provide excellent customer service, money management, insure all products were neat, clean, and well stocked.

Mental health therapist intern

Kern county mental health - Bakersfield, CA

2014 to 2016

Help individuals with dual diagnoses of addiction and mental health Call center operator

Kern County Mental Health

2015 to 2015

Excellent Professional References Available Upon Request Student

University of Phoenix

2007 to 2015

to obtain a master's degree in psychology

Inventory, customer service, light bookkeeping

Samco convenience store inc - Bakersfield, CA

March 2014 to August 2014

Customer service, money management, stock shelves, inventory of delivered product for company Server

Denny's - Bakersfield, CA

March 2008 to February 2010

Provide excellent service to insure each customer was cared for, food preparation, bus tables, and lended a helping hand when ever needed

Owner/ Daycare Provider

Verosdaycare - Bakersfield, CA

2000 to 2007

specializing in children with special needs and PTSD issues Education

MS in Counseling /Marriage

University of Phoenix - Bakersfield, CA

2014

Bachelor of Science in Psychology in Psychology

University of Phoenix - Bakersfield, CA

2010

High School Diploma

Bakersfield High School - Bakersfield, CA

1989

Skills

• Filing

• Typing

• Records management

• Stocking

• Quality control

• Leadership

• Food service

• Serving

• Individual / group counseling

• Daycare

• Crisis intervention

• Research

• Customer service

• PTSD Care

• Windows

• Customer support

• Microsoft Word

• Conflict management

• Special needs

• Cash handling

• 10 key typing

• Food preparation

• Bookkeeping

• Case management

• Bussing

• Microsoft Excel

• Time management

• Social work

• Computer skills

• Driving

• Microsoft Office

• Organizational skills

• Communication skills

• Cashiering

• Group Therapy

• Behavioral Health

• Loss Prevention

• Behavioral Therapy

• Special Education

• Motivational Interviewing

• Child & Family Counseling

• Program Development

Assessments

Cooking skills: Basic food preparation — Highly Proficient February 2022

Preparing food, using cooking equipment, and converting ingredient measurements Full results: Highly Proficient

Administrative assistant/receptionist — Completed

February 2022

Using basic scheduling and organizational skills in an office setting Full results: Completed

Work style: Reliability — Highly Proficient

February 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Highly Proficient

Food service: Customer situations — Expert

February 2022

Ensuring customer satisfaction and prioritizing tasks in a food service setting Full results: Expert

Food safety — Familiar

February 2022

Knowledge of proper food and equipment handling safety measures Full results: Familiar

Bartending — Completed

February 2022

Understanding, pouring, and mixing drink orders

Full results: Completed

Customer focus & orientation — Familiar

May 2022

Responding to customer situations with sensitivity Full results: Familiar

Call center customer service — Familiar

May 2022

Demonstrating customer service skills in a call center setting Full results: Familiar

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Technical Skills

● Office skills - Filing, appointment setting, typing, ten key

● Inventory, stocking, quality control

● Extensive Computer Skills

● Records management and data input.

● Microsoft Windows, Excel, Word, Word Perfect

● Data Base researcher



Contact this candidate