Manager

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MELISSA

HACKLER

**** ** *********, ******, ****** 66605 (C) 785-***-**** *********@*****.*** Dedicated to hiring top-notch sales associates and assuring that store operations run smoothly. Organized and effective at encouraging staff cooperation and productivity. Excellent customer service skills

Staff training and development

People Management

Verbal and written communication

Very well at cash handling

Effective problem solver

Organized

Responsible

Reliable

Effective listener

Excellent multi-tasking ability

Effective time management

JUNE 2016-CURRENT

Store Manager CJ Banksx 1801 SW Wanamaker

Interviewed job candidates and made staffing decisions. Hired, trained and evaluated personnel in sales and marketing. Counted cash drawers and made bank deposits.

Managed staff of 3 sales associates, 2 team leaders and 1 assistant managers. Ensure a positive, professional and safe work environment. Instructed staff on appropriately handling difficult and complicated sales. Examined merchandise to verify that it was correctly priced and display. Completed bi-weekly payroll for 6 employees.

Coordinated special projects and managed schedules. SEPTEMBER 2013-JUNE 2016

Assistant Manager Operations Westlake ACE Hardware 2054 N Topeka Blvd. Facilitated successful internal and external audits through sound and thorough documentation

Supervised invoice processing, purchase orders, expense reports, credit memos and EDUCATION

REFERENCES

payment transactions.

Maintained computer and physical filing systems.

Recruited and hired qualified candidates for vacant and new positions. Completed weekly payroll for 30 employees.

Investigated and resolved customer inquiries and complaints in an empathetic manner. Put out new stock and rotated existing products.

Scheduled employees according to customer levels.

Performed store opening, closing and shift change actions. Counted cash drawers and made bank deposits.

Managed staff of 26 sales associates, 2 team leaders and 1 assistant managers. APRIL 2008-SEPTEMBER 2013

Team Captain Merry Maids 211 SW 33rd St.

Accepted accountability for all assigned keys, access cards and monies. Used chemicals and other cleaning equipment in a proper, safe and responsible manner. Customer satisfaction.

Train all new hires.

JANUARY 2005-APRIL 2008

Store Manager Avenue

Interviewed job candidates and made staffing decisions. Hired, trained and evaluated personnel in sales and marketing. Managed staff of 5 sales associates and 2 team leaders. Completed weekly payroll and scheduling for 7 employees. Counted cash drawers and made bank deposits.

Examined merchandise to verify that it was correctly priced and display. Ensure a positive, professional and safe work environment. MAY 1999

High School Diploma:

Shawnee Hights High School 4141 SE Shawnee Hights Rd. Vikki Schultz

(C) 785-***-****

**********@***.***

Georgia Abbott

(C) 785-***-****

***********@*****.***

Wendy Webber

(C) 785-***-****

********@****************.***

Kali Norton

(C) 785-***-****

*******@****.***

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