Dollys Fernandez

Kissimmee, United States ***** 689-***-**** adtgmv@r.postjobfree.com

Summary

Knowledgeable patient representative offers demonstrated skills in service coordination. Expertly handles complaints, inquiries and service questions to meet patients' access needs and correct problems related to care. Well-versed in policies, procedures and standards. Compassionate Patient Advocate dedicated to smoothing communication between patients. Analytical problem solver and clear communicator. 8+ years in patient support. Skills

Building Rapport and Credibility

Explaining Policy and Procedures

Patient Confidentiality and Data Security

Administrative and Office Support

Database Search and Data Entry Skills

Organized and Efficient

Experience

PATIENT CARE ADVOCATE 09/2021 - 10/2022

Alorica - Las Vegas, NV

Talked to customer over the phone to resolve their questions or concern and Maintain customers updated information as necessary Escalates calls to designated agent and Calmly attempted to resolve and de-escalate any issues Respond to request for assistance to Retail Pharmacies, medical fields agents and medical insurance companies. RECEPTIONIST 04/2021 - 06/2021

ERLYN'S TAXES - Kissimmee, FL

Scheduled and confirmed appointments.

Maintained daily calendars, set appointments with clients and planned daily office events. Sorted incoming mail and directed to correct personnel each day. Served visitors by greeting, welcoming and directing to appropriate personnel. Updated and recorded customer or client information to maintain accounts. Greeted incoming patients and verified paperwork to manage smooth intake processes. Pulled and organized requested documentation.

CARE PROVIDER 06/2019 - 01/2021

People Of Potential - Jacksonville, NC

Maintained daily living standards by assisting clients with personal hygiene needs. Assisted with meal planning to meet nutritional plans. Arrange medication and reminded patients to take each according to correct schedule. Laundered clothing and bedding to prevent infection. Ambulated individuals around home, public and medical locations. Supported total well-being by planning social and physical activities. Maintained safety by eliminating hazards and correcting issues. CAREGIVER 03/2015 - 09/2017

Open Systems Healthcare - Lebanon, PA

Maintained clean and well-organized environment for client happiness and safety. Assisted with meal planning to meet nutritional plans. Drove clients to shop for groceries, attend doctor appointments and run errands. Monitored vital signs and medication use, documenting variances and concerning responses. Supported bathing, dressing and personal care needs. Made beds, swept floors and sanitized surfaces to support activities of daily living. Maintained daily living standards by assisting clients with personal hygiene needs. Transported patients to medical, dental and personal care appointments. CASHIER/SHIFT LEADER 01/2008 - 11/2008

Taco Maker - Kissimmee, FL

Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services. Helped customers find specific products, answered questions and offered product advice. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Operated cash register or POS system to receive payment by cash, check and credit card. CASHIER 10/2005 - 09/2007

Walmart - Kissimmee, FL

Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed sales transactions to prevent long customer wait times. Accepted cash and credit card payments, issued receipts and provided change. Trained new team members in cash register operation, stock procedures and customer services. Learned roles of other departments to provide coverage and keep store operational. Verified customer age requirement for alcohol or tobacco purchases. Answered customer questions and provided store information. Scanned merchandise using point-of-sale system for accurate purchase totals. Operated cash register or POS system to receive payment by cash, check and credit card. Discounted purchases by scanning and redeeming coupons. RESERVATIONS AGENT 02/2007 - 06/2007

Medieval Times Entertainment Inc. - Kissimmee, FL

Assisted customers via phone by providing confirmations, answering questions and offering general information. Relayed information on availability, pricing and discounts to customers. Built and maintained productive relationships with employees. Took reservations from patrons by phone or online. Education and Training

Universal Christian Academy - Kissimmee, FL High School Diploma 06/2011

Languages

English:

Native/ Bilingual

Spanish:

Native/ Bilingual

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