Customer Service Debt Collector
Resume:
Renee Russo
Quality Control Manager - United Parcel Service
Penns Grove, NJ 08069
************@*****.***
Experienced in human resources and customer service, Strong skills in performance management conflict resolution and employee relations. Very skilled in working with employee issues, and handling reductions in force and terminations. My primary focus is on how employees are hired, managed and rewarded for their efforts.
Authorized to work in the US for any employer
Work Experience
Quality Control Manager
United Parcel Service
March 2011 to Present
Duties: monitor and supervise the overall working of employees, strong analytical ability. Proven history of successful management and production quality control and an expert at streamlining operations, increasing efficiency and improving overall product quality. Debt Collector
United Parcel Service
June 2012 to May 2018
Duties: Maintaining a complete debt collection portfolio for all clients, handled between 150 to 200 inbound and outbound calls daily pertaining to reconciliation of credit accounts, collected charge off credit card debt for Harley Davidson, Bank of America, Citibank, Capital One. Utilized strong negotiation and problem solving skills to assist consumer with paying the debt. Developed reports on aged debt accounts and daily sales outstanding reports (DSO). Chief Of Operations - Human Resources Manager
Kapri Salon and Spa
February 2004 to January 2011
Duties: Results, driven interactive "Team Management" philosophy and leadership style, which has yielded enhanced profitability, shareholder value and organizational development. Strategic and tactical business plan product and process development, both internal and external to the organizations which have achieved recognition in served markets. A creative and decisive decision maker based on cautious and informed appraisals. Helped to negotiate contracts, developed business proposals and secure legal agreements with a number of large and small business partners and clients. Responsible both financially, Including income statements and budgeting and operationally. History of success, leading initiatives for sales, marketing, advertising, and product management. Evaluated operating procedures and looked for ways to improve efficiency. Managed employee benefit packages, experience in employee recruitment, staff development mediation, conflict resolution, HR policies development and legal compliance.
Education
bachelors in business management
Post University
2005 to 2007
associates in business
Everest University
2002 to 2005
Skills
business management (10+ years), customer service (10+ years), Human Resources (10+ years), Operations (10+ years), RECEPTIONIST (10+ years)
Additional Information
Skills:
chief of operations, human resources, customer service, business management
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