Steven W. Childress
**** ******* **. ******, ** *3618
***********@*****.***
CUSTOMER SERVICE PROFESSIONAL
Profile
More than 10 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
Possess solid computer skills.
Good working knowledge using Microsoft Excel and Microsoft Word.
Ability to train, motivate, and supervise employees.
A team player, acknowledged as a 2 time employee of the year award for Warehouse Assistant Managers.
Maintain/update accurate inventories.
Employment
Best Buy Distribution Center (725), Dinuba, CA
. Responsible for the training of new employees
. Cleans and maintains a safe work environment
. Always aware of surroundings in a safe manner
. Works and operates warehouse equipment ( Reach forklift, Riding pallet jack )
. Works efficiently and timely in a fast paced environment
. Worked as seasonal coordinator this past season in e-comm department
Buffalo Wild Wings, Visalia, CA 2015-2018
Kitchen Staff ( WCT ) Wing Certified
Trainer
. Responsible for the training of new employees
. Awareness to keep stations and work area clean
. Clean and maintain coolers and walk in freezers
. Always make sure food preparation is up to standards
. Work efficiently in a fast paced environment
Dinuba Gas and Save, Dinuba, CA
Customer Service – Night Manager
Inventory control
Handling money and nightly deposits
Maintaining customer service relations with the public and resolving complaints in a rapid and effective manner.
Maintenance of the store and grounds.
Schwan’s Sales Enterprises, Fresno, Ca
2018-2022
2014-2015
1998-2008
Customer Service Specialist
Managed 9 staff of salesmen and delivery drivers.
Maintained and updated product inventory.
Ensured trucks were loaded with the correct inventory in the proper order for delivery.
Support sales reps in opening new accounts and upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Wosca Transportation, Fresno, Ca
1996 - 1998
Delivery Man (Lumper)
Delivered merchandise to various retail businesses throughout the Central Valley.
Education
Mid America Nazarene College, Olathe, KS
1993-1994
General Studies to be a Youth Pastor
References Furnished Upon Request