Scrum Master Case Manager

Delphine Angele Sama Menguele

Woodbury, MN ***** ****************@*****.*** 651-***-****

Skills Summary

A Certified Scrum Master, with six years’ experience working as a relocation coordinator and case manager experienced in an Agile environment. Implemented Agile Scrum Methodology by leading daily `meeting to improve communication, provide more transparency across departments, and obtain greater business value with shorter turnarounds. Proven ability to motivate, guide, train, and improve cohesion of project team members to ensure high quality deliverables.

Dedicated, trustworthy, and reliable employee with strong work ethics and thoughtfulness when working independently. Culturally competent to work and connect with diverse group of people. Adapts easily to change with the zeal to learn new concepts, services and skills that will help the organization grow while helping the people reach their greater heights.

Languages

English, French

Technical skills

Microsoft (Words, Excel, PowerPoint, Outlook, Teams, Whiteboard) Jira Azure DeVops

SDLC SAS programming Tableau

Core Competencies

Strong written and communication skills

Agile Project Management

Coaching Agile Practices

Facilitating Agile Ceremonies

Problem solving

Proficient in Agile Estimation and Planning

Promote teamwork and cooperation

Organizational skills, Collaboration and Relationship builder

Employment Experience

Relocation coordinator/ Case manager 10/2016 - present

Promise Comprehensive Services, Inc Relocation coordinator, Case manager St Paul, MN

Technical Scope:

Collaborated with the stakeholders and led cross-functional teams in making sure the clients move to their desire home. Ensured on time and under budget results, guided integration discussions with the service team, and led resolution of roadblocks during the move planning and discharge planning. Generated useful matrices that helped communicate team growth and progress to stakeholders and the organization at large. Build a transparent and adaptive environment where individuals could voice out their opinion without fear of judgement.

Key Achievements:

Coordinate meetings with stakeholders and the client to facilitate move

Schedule meetings to discuss discharge planning

Promote active participation of the stakeholders, guardian, and the client to ensure everyone is working towards the same goal

Coordinate and facilitate project planning and retrospection meeting with stakeholders

Identify housing obstacles and Locate resources specific to the client needs

Explain and clarify Relocation Coordinator (RSC)/ Housing Stabilization Services (HSS) and case manager roles to stakeholders involved

Locate housing within the allocated RSC/HSS timeboxed

Clarify requirements with the stakeholders involved to meet housing standards

Monitor the project scope and required documentation

Guide, teach and train the stakeholders in following housing policies per the Department of Human Services (DHS)

Provide targeted case management through Moving Home Minnesota (MHM) to ensure continuity of services

Conduct assessments using the Moving Home MN assessment tool to aid in developing a transition plan.

Implement a Community Support Plan (CSP) and Coordinated Services and Supports Plan ( CSSP) that is client-centered

Professional Scrum Master Intern

Preston IT consulting, Internship, Roseville MN 2022-present

Professional Scrum Master (PSM1)

Facilitate removal of obstacles and impediments

Facilitate daily stand-up meetings

Facilitate Sprint Review

Facilitate Sprint Planning

Manage Project Schedule

Promote accountability and transparency across all levels of the organization

Work with product owner to ensure user stories have enough clarity and specificity

Clarifying requirements with business partners and customers

Lead Agile Transformation for scrum teams

Coach team on SCRUM values and principles

Coach team members in self-management and cross-functionality

Ensure that all scrum events take place, productive and timeboxed

Motivate the team to meet their sprint goal

Assist with Project Forecasting and tracking project level risks/issues

Monitor Project Resourcing and Scope

Promoted active participation from the team to ensure everyone is working towards the sprint goal

Work closely with the development team to ensure all requirements are met prior to handing off to QA testers.

Build trust with the business (IT or other Divisions) and throughout the organization.

Foster speed, innovation, and encourage continuous improvement.

Education

MS In Business Intelligence and Data Analytics (St Mary University of MN)

B.A. In Health Care Management and Human Services (St Mary University of MN)

B.A In Psychology (University of Yaounde1 – Cameroon)

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