Customer Service Production Associate
Resume:
LUCY HERNANDEZ
*****/* ***** ** ******** ca *****
adtgkw@r.postjobfree.com
OBJECTIVE
I would like to secure a position within a company where I can deliver excellent and ef@icient service. I am highly motivated and a very dedicated individual. I always work to my fullest potential, while adding to any work force a sense of energy, con@idence and reliability. QUALIFICATIONS
I possess excellent organizational and communication skills with attention to detail and follow up. I also possess exceptional typing and computer skills. I strive to provide a high quality of work and am always looking to create ef@iciencies. I am an independent worker, as well as a team player with the ability to manage multiple tasks. I possess strong work ethics; I am highly reliable, dependable and loyal. EDUCATION
2001. High School Diploma, Herbert Hoover High School – Glendale, CA 1997-1998 General Education, Glendale High School – Glendale, CA EXPERIENCE
Pierce Brothers Valhalla Memorial Park
Field Operation Support Assistant 2/21/2018-7/11/2022
• Perform day to day clerical duties
• Receiving and processing payments and or contracts
• Assisting with preparation of materials for services
• Maintaining and verifying activity logs
• Assist in visitation, and other preparatory duties between the families and decedent
• Scheduling and organizing of monthly reports for management Tierra Del Sol/CIP job trainer 2/2/2014- 2/7/2018 Van Nuys, CA
• Work with and support individuals with mental and physical disabilities
• Effectively train and support clients with vocational and community activities
• Provide mentoring and aid in their development of social skills
• Input client daily activity and functionality into report logs
• Processing client data and daily functions and entering into the chrome book data system.
• Transporting clients to and from daily volunteer sites Logix federal Credit Union/teller 5/20/12- 11/28/2013 Burbank, CA
• Processing deposits and withdrawals
• Providing members with customer service
• Marketing new promotions and services
• Inputting customer information into an online database In home caregiver 1/2011-5/2012 Glendale, CA
• Assisting developmentally ill female with independent living skills
• Personal assistant accompanying client to medical appointments
• Community instruction
Comerica Bank/teller 12/2008-11/2010 Glendale, CA
• Processing deposits, withdrawals and referring new accounts
• Marketing promotions and cross selling to all current and potential customers
• Marketing new promotions and services being offered
• Answering customer service calls and insuring that all customer cares and concerns are met.
Macy’s / Customer service Rep. 6/2007-11/2008 Pasadena, CA
• Responsible for assisting customers in sales transactions
• Marketing promotions and opening credit card accounts
• Providing the most ef@icient customer service possible
• Ensuring ef@iciency while maintaining quality
• Demonstrating effective communication and providing timely responses to customer concerns
• In charge of both cash register and assisting customers with their merchandise
SourceCorp/ Mail Production Associate 8/2003 – 4/2007 Burbank, CA
• Opening and sorting mail into 12 categories
• Batching medical and dental claims into different categories
• Following and honoring strict HIPPA regulations
• Accurately inputting claim data into internal system
• Filing and answering multi-line phone
Skills:
Bilingual – Armenian / English currently used/21years Cash Register 7 years of experience
Mail room 4 years of experience
*References available upon request*
Contact this candidate