Engaging Employee Relations Director

Shawna Price, Page *

SHAWNA PRICE

**** * ***** **** ** Nixa, MO 65714 479-***-****

************@*******.*** LinkedIn Profile

HUMAN RESOURCES AND LABOR RELATIONS

Omni-Channel Implementation HR Change Management Employment Practices Training Dynamic and results-oriented communications and program manager with 20 plus years demonstrated experience in development, improvement and execution of action plans, creative writing, communications and event planning. Proven success in developing and implementing targeted communications strategies across various channels. Thrives in fast- paced, challenging environments, with excellent attention-to-detail and ability to follow through. An attentive and innovative thinker with a passion for partnering and developing strong relationships with business leaders and associates, and fostering effective, two-way communications throughout an organization.

Strategic Framework Development Project Management Cross Functional Collaboration Servant Leadership E X P E R I E N C E

Five Below Inc. (Feb. 2021 – Aug 2022)

Employee & Labor Relations Lead, (Stores, Corporate WowTown, Ship Centers)

• Employee Relations / Labor Relations Development: Partners with HR and business leaders to design, develop and execute a comprehensive employee and labor relations strategy including all supporting frameworks, processes, and policies – ultimately ensuring the fair and equitable treatment of employees and effective communication between employees and managers, including ongoing needs analysis, creation, deployment, initial and ongoing training on HR policies and procedures. Manages all early warning signs and all labor relations activity enterprise wide.

• Business and HR Consultation: Serves as a key advisor and subject matter expert on HR policy and procedure, interpretation and application across the company, serving as an escalation point for HR managers to review and provide guidance on a wide range of employee and labor relations matters. Partners with legal team to proactively build plans aimed at educating appropriate stakeholders on changes in legislation at state and federal levels

• Responsible for advising on changing business demands driven by external forces including, but not limited to COVID-19 and an evolving business model that may/may not include being deemed as an “essential retailer”

• Lead program development & design for new employee relations engagement survey program inclusive of 2021 launch of “New Ways of Working” remote work development, launch, maintenance, and continuous improvement for the enterprise

• Lead consultant and trouble shooting efforts for employee and labor relations for the Workday launch (Summer 2021)

• Responsible for developing workplace conflict approaches / model frameworks whereby conflict situations between employees and management which arise in the workplace can be respectfully resolved in a consistent manner. Strive to develop tools to enable leaders to resolve workplace issues in a positive manner benefiting all parties and facilitates healthy work relationships. Partners with HR Business Partners, Managers, and business leaders to resolve workplace conflicts

• Creates avenues and processes for employee concerns to be addressed to create communication avenues which foster an environment whereby leaders listen to and address employee concerns in order to encourage a supportive atmosphere in the workplace. Resolves employee issues and handles complaints strategically to protect interests of all parties involved by owning and leading the end-to-end program strategy

• Lead investigations and resolution of complaints. Ensures investigations are conducted, resolved with best practices leveraged for all Director and above Executive open-door cases. Regularly consults on employee relation issues, policy, and change management.

Shawna Price, Page 2

• Investigates all complex cases involving Title VII complaints, as well as those at risk for litigation

• Implemented a systematic approach to tracking and reporting on employee relations matters. Managed a case management system for evolution and upskilling ability to analyze and take action against themes or trends. Leveraged technology to create consistent intake approach and data for tracking and monitoring issues. Walmart U.S., Bentonville, AR (Nov. 1999 – Feb. 2021) Human Resources Implementation Lead/Omnichannel and Automation teams, Walmart U.S.

• Work with stakeholders across the company to plan, edit and execute messaging, announcements and campaigns to drive awareness and engagement for People messaging.

• Leads the alignment of frameworks and strategies to support business initiative implementation by interpreting data to identify business impacts, project needs, and project dependencies.

• Identify and collaborate on solutions for gaps between business solutions and support segment.

• Strategy and developing and communicating expertise area implementation workstream roadmaps.

• Provides support segment expertise to business partners by contributing to the integration of initiative operationalization and support segment frameworks.

• Understanding changes to laws, regulations and policies for expertise area and contributing to actions plans that address the changes.

• Provides guidance to ensure the target associate and customer experience is identified and represented throughout the project life-cycle.

• Lead support for business initiatives by contributing to the development, review and implementation of solutions that achieve business and associate focused success metrics, gaining buy-in from cross-functional partners and ensuring solutions are sustainable, and providing guidance on implementation and change management strategies and best practices.

• Drive the execution of multiple business plans and projects by identifying customer and operational needs; developing and communicating business plans and priorities; removing barriers and obstacles that impact performance; providing resources; identifying performance standards; measuring progress and adjusting performance accordingly.

• Developing contingency plans; and demonstrating adaptability and supporting continuous learning.

• Provide supervision and development opportunities for associates by selecting and training, mentoring, assigning duties, building a team-based work environment. establishing performance expectations and conducting regular performance evaluations, providing recognition and rewards;, coaching for success and disciplinary actions, and ensuring diversity awareness.

Senior Labor Relations Manager II, Supply Chain – West Division (Jan. 2018 – Aug. 2018)

• Consulted with Associate Relations and labor law expertise on HR-employment environment risks for transformational year in the Walmart Supply Chain business. Senior Labor Relations Manager II, eCommerce, Corporate Business (Global Integration, Specialty Health and Wellness labs, eCommerce) (May 2013 – Jan. 2018)

• Demonstrated ability to support corporate culture through engagement enhancements

• Proactively responded to associate engagement trends and early warning signs through data analysis and troubleshooting.

• Actively consulted to support change management with high risk associate engagement impact

• Supported Global eCommerce and newly acquired dotcom businesses in over 50 countries through innovative associate engagement strategies, coordination and change management.

• Educated leaders and vulnerable areas of the businesses on culture and Walmart business strategy related to third parties.

• Mitigated National Labor Relations Act violations through risk analysis as an active consultant. Labor Relations Project Manager (June 2009 – May 2013)

• Supported the Labor Managers and all facilities through 24/7 field support call center and requests from the field, while preparing for or working union campaigns.

• Managed cross-functional projects relating to pending legislation and highly sensitive and urgent company priorities related to compliance with NLRA, including: Shawna Price, Page 3

o Developed innovative Labor Relations training materials (Created new scripts, e-learnings, and videos for Labor Relations and engagement training).

o Assisted Legal with risk analysis and information gathering. o Designed Labor Relations guides, processes and presentations for clarity and consistency. o Wrote playbooks for multiple divisions and advancing technological programs. Employment Practices Operations Project Manager (April 2008 – June 2009)

• Demonstrated high sense of urgency with managing aspects of extremely confidential information on reporting and progress, including monthly CEO updates and Quarterly Board of Director updates.

• Managed 2.5-million-dollar budget for multi- department division.

• Developed processes to manage multiple vendors working fulltime for over a year to include selection of talent, contracts, on boarding, task management, deadline execution and exit process. Regional Distribution Center Training Manager (Feb. 2007 – April 2008)

• Demonstrated ability to support the company and divisional directives including FMLA, ADA, FLSA, EPA

(environmental codes), EEO and other local, state and federal laws.

• Ensured effective compliance and leadership-based training and development of over 900 associates and 100 managers and senior building leaders.

• Maintained training programs including: New hires, in house transfers, cross trained associates and T3 (Train The Team) associates.

• Support for Human Resources managers and HR Office functions including experience with I-9s, LOA, ACNT, investigations, disciplinary and hiring decisions. E D U C A T I O N

Bachelor of Science, Psychology, emphasis in Criminal Justice Administration and Law Enforcement, Missouri Southern University (2000)

Advanced Certificate, Continuous Improvement, Six Sigma (2006)

Certified Human Resources Professional (PHR) (2006)

Dale Carnegie Leadership (2007)

A F F I L I A T I O N S A N D C O M M U N I T Y I N V O L V E M E N T

• American Red Cross of NWA (volunteer since 1997) o Board Chairperson (June 2020 - present)

o Vice Chair (July 2018 - June 2020)

o Board Recruitment & Development Committee Chair and Diversity and Inclusion Committee Co- Chair

(2016 – Present)

o Board of Directors (2006 - 2011)

• Meals on Wheels, Benton County, Board of Directors, Advisor/Consultant (Winter 2012)

• St. Stephen’s Catholic Church, Volunteer Teacher of religious classes (Pre-K – First Grade) (2015 – Present)

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