DZ DENISE ZIARNO

adtgk3@r.postjobfree.com 607-***-**** Corning, NY 14830

PROFESSIONAL

SUMMARY

Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. Dedicated home health aide brings 10+ -year background visiting patients in-home and conducting physical assessments, dressing wounds and assisting with bathing and grooming activities. Polite and courteous professional with in-depth knowledge of CPR and first aid. Committed to collaborating with physicians and families to provide quality patient care. Sincere Nurses Assistant offering superior skills in patient needs assessment and healthcare team collaboration. Passionate multi-tasker dedicated to supporting team objectives to facilitate top-quality care. Well-versed in monitoring and noting vital signs, cleaning and sanitizing patient areas and assisting with personal hygiene tasks such as toileting and grooming. SKILLS Medical Terminology

Catheter Care

Blood Sugar Monitoring

Customer Service

Management

Flexible Work Schedule

Decision Making

Sales expertise

Telemarketing expertise

WORK HISTORY Nurse Assistant Schuyler Hospital - Montour Falls, 01/2021 - CURRENT NY

Helped patients effectively manage routine bathing, grooming and other hygiene needs.

Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.

Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage. Employed mobility devices and equipment to lift patients from chairs to beds, following safety procedures to avoid injuries. Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection. Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Analyzed and evaluated success of care plans, interventions and treatments.

Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Home Health Care Aide Self Employed - NY 12/2013 - 12/2020 Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.

Provided mobility assistance such as walking and regular exercising. Traveled to clients' homes to complete healthcare services and promote continuity of care.

Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.

Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Supervised daily activities and provided assistance to staff. Administered medications to patients and remained vigilant for negative side effects.

Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.

Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.

Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.

Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.

Followed nutritional plans to prepare optimal meals. Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes. Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life. Cooked tasty, nourishing meals for patients to promote better nutrition.

Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm. Completed entries in log books, journals and care plans to accurately document and report patient progress.

Provided transportation and appointments management. Supported families through difficult times by offering emotional support and education on important care tasks.

Improved patients' comfort with massage and application of topical treatments.

Transported clients for medical and personal outings. CNA Emeritus Senior Living - Painted Post, NY 11/2010 - 10/2013 Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.

Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.

Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.

Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Checked patient vitals such as temperature, blood pressure and blood sugar levels.

Supported ambulation and physical therapy needs by conducting planned exercise routines.

Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.

Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment. Transported patients between rooms and appointments or testing locations.

Oversaw and maintained patients' rooms, group living areas and nurse stations.

Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.

Key Holder Tanning Bed - Elmira, NY 09/2008 - 10/2010 Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.

Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.

Kept business operations moving smoothly by drafting sales reports, coordinating staff schedules and managing opening and closing procedures.

Managed customer needs and delegated tasks to employees for optimal coverage.

Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.

Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs. Marked-down clearance items and relocated merchandise to proper store areas.

Returned change and currency and processed debit and credit card payments with 100% accuracy rate.

Trained newly hired sales team in upselling techniques. Developed growth strategies for network stores.

Team Supervisor General Revenue Corporation - 07/2005 - 11/2008 Horseheads, NY

Maintained awareness of basic HR laws and regulations and kept up-to-date with company policies.

Developed, recommended and implemented measures to improve productivity, performance, quality and career path for staff members.

Built strong relationships with customers through positive attitude and attentive response.

Assisted in research and analysis efforts by supplying input for forecasting, training program assessment and quality assurance program calibration.

Managed performance reviews for employees, analyzing individual employee achievements and overall trends in workforce execution metrics.

Initiated timely response to emails, voicemails and written correspondence.

Led team members while providing exceptional customer service. Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals. Provided constructive criticism regarding quality assurance on collections team phone calls.

Managed performance reviews for 20+ employees, analyzing individual employee achievements and overall trends in workforce execution metrics.

EDUCATION Watkins Glen Central High School, Watkins Glen, NY 06/1996 High School Diploma

LANGUAGES English

Native or Bilingual

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