Data Entry/ CSR Remote Customer Rep.
Resume:
Certificate :
Medical Scribe
Aquity Solutions
N.C./Online
Some College (No Degree):
Ass. Of Science Nursing
Lincoln Memorial University
Harrogate, TN
Certificate :
Administrative Assistance and
Secretarial Science
Walters State Community
College
Morristown, TN
05/1987
High School Diploma:
Thomas Walker High School
Ewing, VA
debra_johnson882000@yahoo.c
om
Middlesboro, KY 40965
Skills
Works well with
others/collaboratively
•
• Friendly, positive attitude
• Flexible
Data entry/Clerical Skills/Typing
50 wpm
•
Computer Proficient With
Microsoft 10 Word/Office
•
Grammer/Phone
Etiquette/Writing Skills
•
• Records/Documentation skills
• Anatomy/Medical Terminology
Maintains strict
confidentiality/HIPPA
•
• Paperwork/data submission
Education
Professional and dependable employee seeking employment in remote customer service/data entry position. Motivated and always eager learn. Outgoing and friendly with strong drive to succeed.
Senture/Humana Medicare - Customer Care Advocate
Middlesboro, KY
07/2022 - 11/2022
Holiday Inn Express Hotel - Hostess/Kitchen Manager Middlesboro, KY
05/2020 - 05/2022
Dr, Rogelio Uy, MD Endocrinology - Office Nurse, Endocrinology Middlesboro, KY
03/1994 - 10/1996
Citizens Bank - Teller/Head Coin Teller
Harrogate, TN
05/1988 - 09/1991
Debra Johnson
Summary
Experience
• Delivered friendly/knowledgeable service.
• Maintained confidentiality/HIPPA reg.
• Promptly responded to customer inquiries/complaints Documented customer correspondence in CRM to track requests, problems and solutions.
•
• Kept customer/system account information accurate and current.
• Delivered support to a high call load.
• Sought to achieve first-call resolutions.
• Received, organized and rotated paper goods/food ingredients.
• Contributed to management by helping with inventory and food ordering.
• Meal prep/trained employees on cooking techniques & safety standards.
• SOAP notes/charting/managed phone system
• Worked with home health/nursing homes
• Sterilized/maintained instruments, equipment/supplies/medications
• Maintained strict HIPAA regulations
• Administered oral/IV/intra-muscular medications, etc.
• Processed/sold excess coin
• Handled cash transactions, balanced cash drawers, etc.
• Maintained confidentiality
• data entry/bookkeeping/managed phones
Contact this candidate