Assistant Manager Customer Service

PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

MICHAEL MOORE

**** ******* ** ** *****

Home: 252-***-**** **************@*****.*** Store Manager driven to apply a strong work ethic and motivational skills to achieve store goals, as well as employee and customer satisfaction.

Excellent customer service skills

POS systems

Bank deposit procedures

Merchandising

Goal-oriented

Detail-oriented

Personnel development

Customer relations

Bank deposit procedures

Strategic thinker

Store displays

Staff training and development

03/2015 to Current Loss Prevention Supervisor

Burlington Coat Factory – Raleigh, NC

Conducted security audits per month to identify potential problems related to physical security, staff safety and asset protection. ?

Detained and interviewed shoplifters, resulting in a 30% higher rate of cash and merchandise recovery.

Monitored the department's contribution to total store shortage reduction and prevention programs.

Identified fraudulent transactions and accounts, resulting in prosecutions. Advised security team and conducted investigations of significant threats and the loss or misappropriation of assets.

Assigned employees to specific duties to best meet the needs of the store. 06/2014 to 05/2015 Technical Support

Suddenlink Communication – Greenville, NC

Managed call flow and responded to technical support needs of customers. Identified and solved technical issues with a variety of diagnostic tools. Met and exceeded company sales and productivity goals for twelve months. Resolved customer issues in a clear, courteous and straightforward manner. Demonstrated professionalism and courtesy with customers at all times. Resolved problems with malfunctioning products.

Activated accounts for clients interested in new services. 05/2013 to 06/2014 Store Manager

O'Reilly Auto Store – Greenville, NC

Hired, trained and evaluated personnel in sales and marketing. Managed staff of twelve sales associates.

Reported to the district manager regarding all store and staff issues. Conducted store inventories once per quarter.

Scheduled and led weekly store meetings for all employees. Assigned employees to specific duties to best meet the needs of the store. Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

03/2009 to 04/2013 Assistant Manager

Advance Auto Parts – Winterville, NC

Reported to the district manager regarding all store and staff issues. Interviewed job candidates and made staffing decisions. Counted cash drawers and made bank deposits.

Assigned employees to specific duties to best meet the needs of the store. Reordered inventory when it dropped below predetermined levels. Instructed staff on appropriately handling difficult and complicated sales. EDUCATION

Hired, trained and evaluated personnel in sales and marketing. Examined merchandise to verify that it was correctly priced and displayed. Scheduled and led weekly store meetings for all employees. 1992 High School Diploma:

Ayden Grifton High School - Ayden, NC

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