Customer Service Energy Partners

Jonathan Gomez

Philadelphia, PA *****

267-***-****) ● *******@******.***

Summary of Qualifications

●Strong Verbal and Personal Communication Skills

●Tolerant and Flexible, Adjust to Different Situations

●Self-Motivated, Initiative, High Level of Energy

●Decision Making, Critical Thinking, Organizing and Planning

●Problem Analysis and Problem Solving

●Adaptability and Ability to Work Under Pressure

Speak and write Spanish

Professional Overview

Customer Service

●Adapt to service orientation and always actively looking for ways to help people.

●Cooperated by being pleasant with others on a team and displaying a good-natured, cooperative attitude.

●Effectively displays concern for others such as being sensitive to others' needs and feelings and being understanding and helpful on the job.

●Aware of principles and processes for providing customer and personal services; including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

●Gives full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

●Utilize effective time management skills including management of your own time and others time.

●Dutiful with attention to detail; careful about detail and thorough in completing work tasks.

Work History

●All American Home Care (Marketer “ Patient Liason”) September 22, 2021 - Present

I was responsible for communicating between client and healthcare providers, to provide the client with homecare services. I was also recruiting or transferring Aides from other competitors by providing them with better benefits and pay rates or just better customer service. This was an inbound and outbound call center but clients do come in offices from time to time.

●Aarons (Sales Manager) January 5,2020 - July 2, 2020

I was In charge of the sales floor,CSR’s and monthly sales numbers. I was in charge of the delivery drivers and inventory of the store. I was in charge of counting money and billing customers. I was also incharge of having everything on files organized and up to date making sure that every employee that I was in charge of did everything correctly. I also had to make sure the sales floor was in good presentable condition.

●Aarons (Customer Service Rep) October 16, 2018 - January 4,2020

I was responsible for hitting my monthly sales goals. I also had to give good customer service experiences to customers through the phone or in person. I had to make sure the sales floor looks clean and presentable. I also filed and organized all customer paperwork.

●Manpower Staffing (Customer Service)2017

Sell company products and provide information about the product to customers in an outside setting.

●Star Energy Partners (“Salesman” door to door) 2017

I was providing better eco-friendly energy to PECO consumers and transferring their energy supplier to Star Energy, by providing them with a lower cost of their electricity bill.

Education

●High School

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