Mystery Shopper Customer Service

ADESUYI PROMISE OLOKOOBA

Email: ********************@*****.***

Address: * ****** ******, ***** *****.

Mobile No.:+234**********

Date of birth: 22 April, 1988

Experience: 7 years

Education: High school Graduate

Nationality: Nigerian

Marital status: Single

CAREER SUMMARY

My hospitality expertise, fun attitude and exceptional patron-care skills make me a perfect candidate for this position. Using my capabilities which I gain from my quality experience to enhance my skills on providing quality service to my department. Having extensive experiences in hand, I am now ready to move on and explore new challenges. In depth knowledge of water park operations, safety procedure and protocols relevant to pools, rides and other park operation. my sense of humour is a force to reckon with, although I know just how to maintain decorum necessary for this position. Overworking does not intimidate me, I am enclosing my resume for your review and anticipate meeting with soon. PROFESSIONAL EXPERIENCE:

Worked at Legoland water park Dubai park and resorts from October 2019 to January2021. Head Lifeguard

Responsibilities:

•Assist the aquatics manager in training, supervising, and evaluating lifeguard and pool attendant staff.

•Create weekly work schedules and station rotation schedules for pool staff.

•Watch the water and surrounding area to spot swimmers in distress and people acting unsafely.

•Assist in performing first aid according to the standards established by the American Red Cross and American Heart Association.

•Ensure that all rules and regulations are adhered to.

• Engage in basic lifeguard duties, such as adding chemicals to the pool and cleaning the restrooms, as required.

• Assist the aquatics manager in providing orientation and training for pool staff. Worked at Legoland water park, Dubai park and resorts, From July 2018 to September 2019 Lifeguard/ dispatcher.

Responsibilities

•Monitors safety and well-being of all guests in and around the swimming pool area and rides

• Ensures cleanliness, safety and upkeep of swimming pool

• Implements all rules and guidelines

• Cautions guests on unruly behavior

• Assists and rescues guests in danger of drowning or when injured

• Conducts First Aid and CPR

• Provides excellent guest service relations

SENIOR LIFEGUARD / GYM ASSISTANT

Mercure Dubai Barsha Height Hotel Suites and Apartments (Rebranded) May 2017- April 2018 Sheikh Zayed Road, Near Internet City Metro Station, Dubai, UAE

• Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency.

• Provides emergency care and treatment as required until the arrival of emergency medical services.

• Presents professional appearance and attitude at all times, and maintains a high standard of customer service.

• Performs various maintenance duties as directed to maintain a clean and safe facility.

• Prepares and maintains appropriate activity reports.

• Performs miscellaneous job-related duties as assigned.

• Covers the Health Club Reception during receptionist absence.

• Takeover the gym operation during the Instructor absence.

• Performs the duties and responsibilities of the Recreation Supervisor before or after shift.

• Upsells department’s paid services ex: Personal Training, swimming lesson, etc. LIFEGUARD

Yassat Gloria Hotel Suites and Apartments Sept 2016- April 2017 Sheikh Zayed Road, Near Internet City Metro Station, Dubai, UAE

• Maintains constant surveillance of patrons in the facility; acts immediately and appropriately to secure safety of patrons in the event of emergency.

• Provides emergency care and treatment as required until the arrival of emergency medical services.

• Presents professional appearance and attitude at all times, and maintains a high standard of customer service.

• Performs various maintenance duties as directed to maintain a clean and safe facility.

• Prepares and maintains appropriate activity reports.

• Performs miscellaneous job-related duties as assigned. LIFEGUARD

Elite Service Sport Service Contract Jan 2013- August 2016 Abu Dhabi UAE.

Responsibilities

• Recognize emergencies and respond immediately

• Enforce all policies and procedures pertaining to aquatic facilities

• Inspect facility on a daily basis and report unsafe conditions

• Monitor activities at the facility

• Create activity reports

PROFESSIONAL ACHIEVEMENTS:

• swimming instructor certificate by swim America

• .Staar guard lifeguard licence.

• DAC Dubai Accredited Certificate

• First Aid and CPR Certified

• Red cross American lifeguard licence.

CERTIFICATION AND AWARD, MERCURE HOTEL

• Disability Awareness & Sign Language – Dubai Municipality

• Associate of the Month – Mercure Hotel Suites and Apartments LEGOLAND DUBAI ACHIEVEMENTS:

• Scanner of the month of August 2018.

• Dxbe Olympic table tennis winner 2018

• Scanner of the year 2018

• Star of the month of March 2019

• Mystery shopper certificate 100% score Evaluation may 2019 ADDITIONAL ACHIEVEMENT.

UAE Driver’s licence.

HOBBY:

Swimming, cycling, running, skating, football, billiards and table tennis. REFEREES:

Available upon request .

DECLARATION

I hereby declared that all the above information none is false about me. SIGNED:

Contact this candidate