Service Representative Data Entry
Resume:
Customer Service Representative
Work History
Contact
Skills
Joyce Altenbaugh
Experienced Bilingual Customer Service Representative with over 13 years of experience in Hardware Manufacturing. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements.
Medical Dietary Technician
Harbor Hospice Healthcare, Houston, TX
Visited with residents to inquire about satisfaction, quality and personal preferences.
Consulted with dietitians to plan menus appropriate for patient needs.
Offered dietary information to educate patients and families.
Planned, directed and monitored clinical functions of Dietary staff.
Monitored quality control procedures to guarantee
preparation and delivery of healthy menu choices.
2015-09 -
Current
Customer Service Representative
Handy Hardware LLC Transportation/Shipping, Houston, TX
Answered customer telephone calls promptly to
avoid on-hold wait times.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat
customers and improved sales.
Responded to customer requests for products,
services and company information.
Performed quality checks on orders and shipment
information.
Inventoried warehouse stock.
Inspected ingoing and outgoing shipments to verify accuracy and prevent errors.
2000-03 -
2013-06
Address
Houston, TX, 77089
***************@*****.**
m
Complaint resolution
Order fulfillment
Sales expertise
Recordkeeping strengths
Shipping procedures
understanding
Data Entry
Warehousing functions
Stocking and replenishing
Nutrition program
management
Supply coordination
Inter-department
Education
Certifications
Software
Languages
Planned schedules and workflows based on
expected customer demands.
Processed, reviewed and tracked replenishment
orders using Microsoft Excel
Guaranteed timely delivery of merchandise through
consistent communication with distribution centers and vendors.
Scheduled office meetings and client appointments
for vendors.
Orchestrated efficient routing by producing
accurate shipping documentation and package
labels.
Monitored scheduled shipment dates to achieve
timely delivery, expediting as necessary and
communicating variances to customers.
Maintained accurate records in Microsoft Excel,
including materials weights, bill amounts and
identified variances.
High School Diploma
Stephen F Austin High School - Sugar Land, TX
2017-07 Texas Food Safety Management
collaboration
Budgeting and reporting
Customer Relations
Microsoft Excel
Spanish
Contact this candidate