Customer Service Delivery
Resume:
JENNY JORDAN
LIFE SKILLS FACILITATOR
CONTACT
***************@*****.***
ALNA, ME 04535
PROFESSIONAL SUMMARY
I am a results-oriented professional with experience in crisis intervention, discharge planning and integrated service delivery. Frequently praised as proactive by peers, I can be relied upon to help your company achieve its goals. I have dedicated myself as a professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning, with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals.
EXPERIENCE
January 1993 - Present
Singer
Self employed, Alna, Maine
Interpreted and modified music, applying knowledge of harmony, melody, rhythm and voice production to individualize presentations and maintained audience interest.
Made and participated in recordings in music studios.
Auditioned for orchestras, bands, or other musical groups.
Memorized musical selections and routines and sung following printed text, musical notation and customer instructions.
Sung cappella and with musical accompaniment.
Sought out and learnt new music suitable for live performance and recording.
Performed before live audiences in concerts, recitals, educational presentations and other social gatherings.
Promoted own and group's music by participating in media interviews and other activities.
Sung as soloist and as member of vocal group.
Practiced singing exercises and study with vocal coaches to develop voice and skills and rehearse for upcoming roles.
Listened to recordings to master pieces and to maintain and improve skills.
Made and participated in recordings.
Observed choral leaders and prompters for cues and directions in vocal presentation.
Learnt acting, dancing and other skills required for dramatic singing roles.
Improvised music during performances.
Practiced performances, individually and in rehearsal with other musicians, to master individual pieces of music and to maintain and improve skills.
Transposed music to alternate keys, and to fit individual styles and purposes.
October 2012 - November 2019
Disaster Relief Specialist
Volunteer Boots on the ground, Alna, Maine
Recruited and signed up volunteers and staff.
Made client referrals to medical personnel or social workers.
Provided fundraising support for grants, special events and campaigns.
Established and maintained up-to-date knowledge and successful working relationships with local community resources.
Instructed physically and mentally disabled adults in parenting and household skills.
Managed referrals to confirm linkage with resources.
Arranged for medical and psychiatric tests to disclose causes of difficulties and indicate remedial measures.
Used computer system to obtain and document client information.
Visited individuals in homes or attended group meetings to provide information on agency services, requirements or procedures.
Conducted ongoing client needs assessments to verify requirements.
Interviewed persons to obtain variety of information applicable to provision of social services.
Transported or accompanied clients to appointments for service or interviews.
Assisted in locating housing for displaced individuals.
Coordinated logistics and supply's
Assisted in grass roots organizations and community efforts
Fundraising
Assisted families in using and learning about society resources.
Collaborated with partners and funders to implement programs.
May 2007 - November 2019
Life Skills Facilitator
Self employed, Boothbay Harbor, Maine
Advised clients and community groups on issues related to improving general health, such as diet and exercise.
Maintained updated client records with plans, notes, appropriate forms and related information.
Contacted clients in person, by phone, or in writing to verify completion of required or recommended actions.
Conduct home visits for pregnant women, newborn infants, or other high-risk individuals to monitor progress or assess needs.
Identified particular health care needs of individuals in community and target area.
Advised clients and community groups on issues related to diagnostic breast cancer screening, pap smears, glaucoma tests and diabetes screenings.
Advocated for individual or community health needs with government agencies or health service providers.
Provided basic health services, such as first aid.
Taught appropriate parenting behaviors to individuals and families.
Advised clients and community groups on issues related to self-care, such as diabetes management.
Developed plans and formal contracts for individuals, families and community groups to improve overall health.
Advised clients and community groups on issues related to sanitation and hygiene, such as flossing and hand washing.
Transported or accompany clients to scheduled health appointments or referral sites.
Assisted families to apply for social services, included Medicaid and Women, Infants and Children (WIC).
Monitored nutrition of children, elderly and other high-risk groups.
Advised clients and community groups on issues related to social and intellectual development, such as education, childcare and problem solving.
Referred community members to needed health services.
SKILLS
Ability To Multitask
Customer Service
Adaptability
Interpersonal Skills
Excellent Communication
[Type] Software Proficiency
Basic Math Skills
Creativity
Team Leadership
Active Listening
Conflict Resolution
Goal-Oriented
Attention to Detail
Leadership
Problem-Solving
Public Speaking
Teamwork
Positive Attitude
.
Contact this candidate