Administrative Assistant Care

Gina Castanos

Somerville, N.J 646-***-**** *************@*****.***

Career Summary

Seasoned Administrative Professional well versed in supporting leadership and daily operations in diverse environments including educational settings, human resources & personal care.

Education

b.s lehman college Degree Awarded

·Major: Psychology

·Minor: Health Care Administration

A.A BRONX COLLEGE DEGREE AWARDED

Major: Psychology

Skills & Abilities

·Customer Focus

·Adaptable

·Problem Solving

·Effective Communication

·Excellent Presentation & Delivery

·Business Acumen

·Organization & Resourcefulness

·Precision and Accuracy

·Ethics and Integrity

·Tech Savvy

·Project Management

·Microsoft Office Applications

·Relationship Building

·Attention to Details

·Results Driven

·Bilingual

·Dedicated

Enforcing Regulatory Compliance

Experience

Personal care assistant Veteran Hospital July 2014 – June 2022

·Partners with the client's family and clinical care team to develop an individual service plan.

·Administers services under the client's planned and tracked service performed for billing.

·Assists the client with coordinating doctor, dentist, and mental health care.

·Maintains records of the client prescriptions & coordinated prescription refills, drop-offs & deliveries.

·Arranged transportation to and from appointments and accompanied the client when appropriate.

·Captures health records and other health information and communicated health updates to the family.

·Implements H.I.P.A.A. practices when directed by the client.

·Manages the client's personal finances, including administering payments for prescriptions, fulfilling grocery orders, paying for food and meal delivery services, and managing bill payments.

·Accompanies the client in the community to perform banking transactions and for social outings.

·Receives phone calls and mail serving as a liaison between the client and constituents.

·Serves as a mandated reporter, documentation & reporting signs of financial, physical, or mental abuse.

·Maintains precise and accurate records.

·Performs other functions such as assistance with ADL'S and light housework when needed.

Administrative assistant the city university of new york 2014 – 2018

·Provided administrative support to departmental leadership in a fast-paced environment.

·Greeted and triaged visitors to determine the reason for their visit then directed them to the appropriate entity within the department.

·Managed the multi-line phone system and responded to complex and routine inquiries.

·Oversaw the department calendar and maintained ensured with all scheduled obligations.

·Maintained the conference room schedule and coordinated bookings and reservations.

·Performed data migration, entry, and transcription projects.

·Collaborated with department leaders to perform scholarly research and data collection necessary for departmental reports and publications.

·Managed departmental records and performed routine quality audits to ensure up to date and accurate information, identified missing or incomplete information and developed strategies for attainment.

Human Resource assistant weston united 2008 – 2012

·Triaged HR-related inquiries, and determined the level of urgency and complexity, routed complex issues to the appropriate entity and provided first level support for general questions.

·Provided administrative level support to HR generalists and managers, such as managing the departmental calendar, workflows, and ensuring the department stayed on schedule.

·Partnered with recruiters to identify hiring needs, create, and publish vacancies, and screen candidates.

·Coordinated interviews and prepared contingent offer letters for finalists.

·Collaborated with third-party vendors to kick off background checks and drug screenings.

·Received results from background vendors and prepared final offers.

·Facilitated onboarding, I-9 verifications, and coordinated training schedules.

·Processed offboarding requests deactivated badges submitted requests for system offboarding and conducted exit interviews.

·Prepared reports for leadership and managed personnel files.

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