Front Desk Customer Service

SUMMARY

SKILLS

EXPERIENCE

RS REBECCA SANCHEZ

*****************@*****.*** / H: 904-***-****

**** **** ******* ****, #****, Jacksonville, FL 32216 I'm a self motivated and punctual individual with great interpersonal skills. I have over 20 years of professional customer service skills and over 15 years of solid managerial experience as well. One of my strongest assets is being an operational leader with an ability to improve performance as a team. I'm a fast paced multitasking worker with an ability to find more effective ways on the job duties to produce positive results on a daily basis. Being loyal and ability to adapt to different tasks is part of my character. I believe with my set of skills, I will be a strong and durable asset to your team. Excellent customer service and leadership

Problem Solving

Scheduling for Spanish speaking patients from all

departments

Training supervisors in different departments

Microsoft Office application

Experience in electronic medical records, All script, EMMA & Care cloud

Post Charges and allocate payment to account

Verify insurance, obtain authorization for all patient procedures

Operated a multi phone line system

Oversee all five offices and over 20 staff

Hired and evaluated all staff

Office Manager / Jacksonville Eng Surgery - Jacksonville, FL 10/2006 - 06/2018 Evaluated and identified ineffective workflow processes to devise and implement solutions that achieved greater productivity and personnel performance.

Increased field productivity by reorganizing installation methods and teams. Aided senior leadership during the executive decision-making process, meeting with clients to research cases, collect data, prepare settlement packages and interpret information for daily report generation. Elevated customer satisfaction ratings by resolving client and case issues efficiently. Trained in all departments.

Spanish Translator.

Customer Service Specialist / Dillard's - Jacksonville, FL 02/2005 - 10/2006 Made customers top priority and employed active listening skills to understand needs and deliver first-rate service.

Achieved high sales percentage with consultative, value-focused customer service approach. Improved operational efficiencies while managing work requests, store inventory, equipment transactions, new purchase orders, pricing, monetary transactions and changes while coordinating logistics to verify service dates. Helped customers open accounts, make deposits, update information and carry out range of routine actions. Open and close department store.

Front Desk Manager / Hawthorn Inn - Hartford, CT 03/1998 - 07/2004 Developed lasting relationships with guests that built loyalty and drove hotel revenue. EDUCATION AND TRAINING

REFERENCES

Confirmed transaction data by verifying name and payment information and clearly communicating costs and fees to patrons.

Oversaw cash and credit card payment transactions at the front desk. Created all new protocol,documents and procedures in Spanish Trained new employees.

Hesse College - Manchester, NH

Culinary & Hospitality: Travel and Tourism

Connecticut Training Center - East Hartford, CT 1994 Child Development

Certify childhood development.

Available upon request

Contact this candidate