Supervisor,Distribution Operations
Resume:
Daphne Buchanan
Supervisor Distribution Operations
Riverdale, GA 30296
**********@*****.***
I am a Former Supervisor for the United States Postal Service. I have 27 years of service. I am very knowledgeable in several areas pertaining to hiring, training, and communication skills. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Creative Writer
Self Employed- Writing Skills - Atlanta, GA
August 2019 to Present
I’m interested in becoming a Published Free Lance Writer. I have written short stories. I took a Creative Writing Class in July 2020 to brush up my skills. I have had a love and passion for writing creative stories, pertaining to the trials and
tribulations of my life.
I have excellent communications skills.I am a certified facilitator. I have trained several employees Both in management and craft. I am very knowledgeable and attentive to detail. I am dependable, determined, and dedicated that has had several experience dealing with urban life: ups & downs. I have written several short stories and I have a series of short story children’s books un-published. I have written standard operations procedures while I was in management with The United States Postal Service.
I have trained several employees, both in craft and management. I am definitely an asset to your establishment/company. Supervisor Distribution Operations
United State Postal Service - Atlanta, GA
July 1993 to August 2019
I worked for the U.S. Postal Service for 26+ years. In July of 1993, I started as a distribution/ back-end clerk. I was hired in the St. Louis District. I have held several positions dealing with customer service: internal & external customers. In 1997, I was accepted by management to be a part of a new Supervisor’s
(4) month class. After I graduated, I was promoted to a Level -15 EAS Supervisor. Approximately 1 year later, I was promoted to a Level -16-EAS Supervisor . In September 2000, I transferred to Atlanta, Ga. I was promoted to a Level- 17 EAS Supervisor. I have held several management position throughout my career. I have several years of experience dealing with customers and employees.• Assisted customers with a warm and professional attitude
• Assisted customers with questions
• Interacted with customers through live chat
• Kept records of customer complaints• Processed customer transactions and orders
• Wrote call center scripts
• Assisted customers with questions
• Kept records of customer complaints
• Handled emails, inbound calls, and outbound calls
• Booked appointments
• Assisted with technical support duties
• Monitored claims and physician-related services
• Performed data entry for customer information
• Took inventory
Education
None in Pre-Nursing
Florissant Valley Community College - Florissant, MO January 1977 to May 1978
High school or equivalent in Nursing
Hazelwood Central High School - Hazelwood, MO
September 1974 to January 1977
High school or equivalent
None
Skills
• Customer Care (10+ years)
• Customer Service
• Call Center
• Customer Support
• CSR
• Customer Service
• Customer Care
• Customer Support
• Bilingual
• Live Chat
• Cold Calling
• Creative Writing (10+ years)
• Writing Skills
• Inside Sales
• Social Media Management
Certifications and Licenses
Certified Cardiology Technician
May 1986 to Present
I worked as a Cardiology technician from May 1986 thru July 1993. I worked at several hospitals throughout this time frame.
Creative Writer
January 1987 to Present
Received a Certified Completion for “Creative Writing July 2020. Assessments
Customer Focus & Orientation — Proficient
January 2020
Responding to customer situations with sensitivity Full results: Proficient
Scheduling — Completed
January 2020
Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed
Sales: Influence & Negotiation — Completed
January 2020
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Completed
Call Center Customer Service — Completed
January 2020
Applying customer service skills in a call center setting. Full results: Completed
Verbal Communication — Proficient
January 2020
Speaking clearly, correctly, and concisely
Full results: Proficient
Outside Sales — Familiar
January 2020
Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar
Memorization & Recall — Proficient
January 2020
Committing product or merchandise information to memory and recalling it at a later time. Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
1. Certification for Supervision / Management
2) Certificate for certified trainer / facilitator 3) Certified trainer in special skills
4) Several hours of completed courses pertaining to Safety/ Hazmat prevention 5) Training of several management and craft employees, throughout my entire career.
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