Daphne Buchanan

Supervisor Distribution Operations

Riverdale, GA 30296

adtgft@r.postjobfree.com

404-***-****

I am a Former Supervisor for the United States Postal Service. I have 27 years of service. I am very knowledgeable in several areas pertaining to hiring, training, and communication skills. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Creative Writer

Self Employed- Writing Skills - Atlanta, GA

August 2019 to Present

I’m interested in becoming a Published Free Lance Writer. I have written short stories. I took a Creative Writing Class in July 2020 to brush up my skills. I have had a love and passion for writing creative stories, pertaining to the trials and

tribulations of my life.

I have excellent communications skills.I am a certified facilitator. I have trained several employees Both in management and craft. I am very knowledgeable and attentive to detail. I am dependable, determined, and dedicated that has had several experience dealing with urban life: ups & downs. I have written several short stories and I have a series of short story children’s books un-published. I have written standard operations procedures while I was in management with The United States Postal Service.

I have trained several employees, both in craft and management. I am definitely an asset to your establishment/company. Supervisor Distribution Operations

United State Postal Service - Atlanta, GA

July 1993 to August 2019

I worked for the U.S. Postal Service for 26+ years. In July of 1993, I started as a distribution/ back-end clerk. I was hired in the St. Louis District. I have held several positions dealing with customer service: internal & external customers. In 1997, I was accepted by management to be a part of a new Supervisor’s

(4) month class. After I graduated, I was promoted to a Level -15 EAS Supervisor. Approximately 1 year later, I was promoted to a Level -16-EAS Supervisor . In September 2000, I transferred to Atlanta, Ga. I was promoted to a Level- 17 EAS Supervisor. I have held several management position throughout my career. I have several years of experience dealing with customers and employees.• Assisted customers with a warm and professional attitude

• Assisted customers with questions

• Interacted with customers through live chat

• Kept records of customer complaints• Processed customer transactions and orders

• Wrote call center scripts

• Assisted customers with questions

• Kept records of customer complaints

• Handled emails, inbound calls, and outbound calls

• Booked appointments

• Assisted with technical support duties

• Monitored claims and physician-related services

• Performed data entry for customer information

• Took inventory

Education

None in Pre-Nursing

Florissant Valley Community College - Florissant, MO January 1977 to May 1978

High school or equivalent in Nursing

Hazelwood Central High School - Hazelwood, MO

September 1974 to January 1977

High school or equivalent

None

Skills

• Customer Care (10+ years)

• Customer Service

• Call Center

• Customer Support

• CSR

• Customer Service

• Customer Care

• Customer Support

• Bilingual

• Live Chat

• Cold Calling

• Creative Writing (10+ years)

• Writing Skills

• Inside Sales

• Social Media Management

Certifications and Licenses

Certified Cardiology Technician

May 1986 to Present

I worked as a Cardiology technician from May 1986 thru July 1993. I worked at several hospitals throughout this time frame.

Creative Writer

January 1987 to Present

Received a Certified Completion for “Creative Writing July 2020. Assessments

Customer Focus & Orientation — Proficient

January 2020

Responding to customer situations with sensitivity Full results: Proficient

Scheduling — Completed

January 2020

Cross-referencing agendas and itineraries to avoid scheduling conflicts. Full results: Completed

Sales: Influence & Negotiation — Completed

January 2020

Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.

Full results: Completed

Call Center Customer Service — Completed

January 2020

Applying customer service skills in a call center setting. Full results: Completed

Verbal Communication — Proficient

January 2020

Speaking clearly, correctly, and concisely

Full results: Proficient

Outside Sales — Familiar

January 2020

Actively listening and responding appropriately; performing common sales calculations. Full results: Familiar

Memorization & Recall — Proficient

January 2020

Committing product or merchandise information to memory and recalling it at a later time. Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

1. Certification for Supervision / Management

2) Certificate for certified trainer / facilitator 3) Certified trainer in special skills

4) Several hours of completed courses pertaining to Safety/ Hazmat prevention 5) Training of several management and craft employees, throughout my entire career.

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