Customer Service Delivery Driver

CHRISTIAN E. WILLIAMS

Salina, KS ***** 785-***-**** *********@*******.*** www.linkedin.com/in/christian-e.williams-8599182b INDUSTRIAL SALES - OPERATIONS MANAGER – GAS & WELDING SUPPLIES Experience Industrial Sales professional skilled at sales operations and business development in the gas distribution and welding supply industries. Applies cross-functional leadership skills to various areas of the company to streamline operations and improve processes. Brings a hands-on understanding of industrial gas products, production, distribution applications, and associated equipment. Read, analyze, and interpret technical journals, financial reports, and legal documents. Responds to inquiries or complaints from customers, employees, regulatory agencies, or members of the business community. Defines problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. CORE STRENGTHS

Contract Negotiation Operations Management Sales Management Strategic Planning Supply Chain Management Process Improvement New Business Development Project Planning Financial Modeling Training & Development Safety Training CAREER SUMMARY

CCCK Properties, LLC – West Monroe, LA 01/16 – Present Owner/Landlord

• Manage multiple, residential rental properties.

United States Department of Defense – Texarkana, TX 02/15 – 05/18 Red River Army Depot

• Supplier of firearms to the United States Army.

Airgas – Monroe, LA 06/16 – 06/17

Sales Representative & Coordinator

Airgas Executive during the 12-month transition to new owners. Trained Airgas employees and executive on all products, software, and operations from the purchase of Monroe Welding Supply, Inc.

• Ordered parts and oversaw oil and gas pipeline sales.

• Scheduled service technicians for repair and maintenance of cutting machines, robotics, and general repair needs for regional customers.

• Ordered specified quantities of product and worked with suppliers to confirm orders and resolve any delivery issues.

• Generated monthly, quarterly, and annual records of sales.

• Initiated contact with targeted accounts and updated Automation Sales Specialists with information to follow up on; generated quotes that included research and development for the best system needed by the customer.

• Contact for new clients searching for automation/cutting/robotics products. Gases & Welding Distributors Association (NWSA / GAWDA)– Monroe, LA 04/00 – 06/17 Safety Specialist

• Provided training for OHSA, FDA, HAZMAT, DOT, SOP, and Gaseous Atmospheric Training. Monroe Welding Supply, Inc. – Monroe, LA 02/86 – 06/16 Worked for a family owned business that specialized in gas and welding distribution, supplying a variety of welding services including the sales of qualitative welding equipment and supplies and was a leading supplier of industrial, medical, and specialty gases. Began employment as a delivery driver and worked up to assuming the role of Acting President of the company. Serviced six different states oil pipelines. President (12/13 – 02/16)

Routinely analyze problems to identify significant factors, gather pertinent data, and recognize solutions. Plan and organize work. Communicate effectively orally and in writing.

CHRISTIAN E. WILLIAMS

Salina, KS 67401 785-***-**** *********@*******.*** Page 2 of 2

• Managed 50 employees including office staff, Drivers, Inside and Outside Sales Representatives, Technicians, and Warehouse staff; handled recruiting, hiring, training, disciplinary actions, and terminations when needed.

• Started and ran the Service Department.

• Handled all regulatory reporting to OSHA, FDA, and the State Police.

• Responsible for forecasting and business development; entered sales invoices.

• Handled banking activities including review of financial statements and payroll.

• Worked closely with Linde Gases to service 20 hospitals.

• Sold medical and industrial gases and supplies to oil and gas companies throughout six states. Vice President (11/12 – 11/13)

Demonstrated basic principles of administration program support and management of organizational fields. Routinely analyzed problems to identify significant factors, gather pertinent data to recognize solutions.

• Formulated and administered company policies while directing and coordinating activities for the development and implementation of long-range goals and organizational objectives.

• Reviewed operational costs and forecasted data determining the progress of goals and objectives.

• Developed and implemented strategic business plans including sales and financial performance.

• Reviewed production and operating efforts and resolved issues as needed.

• Assisted with the preparation of budget planning and implementation.

• Reviewed sales for new and existing products to provide cost reduction, safety, and increased market growth. Director of Operations (11/03 – 11/13)

Performed in various developmental assignments of moderate difficulty using established work procedures to meet a number of specific industrial safety guidelines.

• Led the team to manage safety/compliance performance, packaged gas sales, welding products, and hard goods sales, cylinder production and distribution, and inventory.

• Provided leadership and delivered a high level of team safety performance and regulatory compliance.

• Supported counter, inside, and outside sales efforts.

• Managed controllable expenses, local inventory, and continuous improvement projects to generate cost savings and increase profits.

• Supported Sales Representatives in customer activities, new business acquisitions, contract negotiations, and customer service requirements.

Sales Representative (02/90 – 11/03)

Ability to plan and organize work and consult effectively with co-workers.

• Increased sales through inside and counter sales.

• Provided information to clients and served as a liaison with senior management and coworkers.

• Provided management with regular updates regarding key customers, prospects, and projects.

• Established high standards and expectations for customer service. Delivery Driver (06/86 – 02/90)

• Transported cylinders to assigned customers in a timely and safe manner.

• Performed pre-trip and post-trip safety inspections on the vehicle. EDUCATION & PROFESSIONAL DEVELOPMENT

University of Louisiana at Monroe – Monroe, LA

Northeast Louisiana Technical College: Delta Ouachita Campus – West Monroe, LA Industrial Electronics, Industrial Electronics Technology/Technician – Certification GAWDA Welding & Industrial Atmospheric Gases - Certification CHRISTIAN E. WILLIAMS

Salina, KS 67401 785-***-**** *********@*******.*** Page 2 of 2 Advanced Safety Training DOT Training OSHA - Certification HAZMAT - Certifications

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