Customer Service Correctional Officer
Resume:
LISA DAWKINS -HILL
Temple Ga *0179
706-***-**** (cell)
*********@***.***
Highly motivated professional with 35 yrs of measurable security achievements… Continuously creates an environment that provides a high level of customer service for internal and external customers, high sense of urgency and teamwork in response to customer service issues.
*Secret clearance
CORE STRENGTHS
Communication Skills
Risk Control Data Analyses
Loss Prevention Time Management – Deadline
Legal Representation CCTV Set-Up
Report Writing Security Surveillance Monitoring
Inventory Control Leadership
Weapons
SKILLS
*Conflict Resolution
*Team Motivation
*Staffing and Scheduling
*Incident Investigation
*Professional telephone and computer skills
* Basic computer experienced in Microsoft Excel and Microsoft Word
*Typing skills 55 words type per min
PROFESSIONAL EXPERIENCE
Douglas County Government-Deputy Clerk 1 Clerk of State Court
Protect the integrity of public records and public funds, receive manage and process all court documents, collect and disperse, all court fees, fines and costs, and provides the public with access to court records.
I pull and print all calendars for the judges each day
Hi do all filing and all archiving
Answer phone calls
Work the front window, collect payments, and assist the public
Appointed fire, warden for state, court area, and make sure that everyone is out of the building if there was a fire.
Assist in everything that has to do with state court
Securitas Security- ADP Augusta GA
Supervise 15 employees
Train new officers
Execute assignments
CCTV monitoring
Conference calls
Report writing Document and report all unusual occurrences and findings
Two way radio
Security checks Intervene or direct staff interventions to resolve difficult or crisis situations in an effective manner
Assess and evaluate staffs level of functioning and developmental needs to facilitate improved service quality, professional growth and skills development
Investigate disturbances and warn violators of rule infractions, such as loitering, smoking, public lewdness
Assist and respond in 911 emergency calls
Assist with management on Security issues at site Policy and Procedures
Badging employees and visitors
Parking lot detail
Ticket writing
Parking decals
Investigate various security matters
Scheduling
Timesheets
H&M Store Augusta GA
Apprehended shoplifters, investigate various loss prevention matters including internal theft, time card fraud, deliberate and willful damage to product or company property and other suspicious or illegal activities.
Conduct routine checks in and around facility to assure the safety and security of customers and store associates.
Patrolled building, checking doors to ensure they are properly secured and alarmed.
Documented and reported all unusual occurrences and findings.
Maintained a liaison with local police.
Advised and assisted store operations management to control shrink and other security matters and procedures. Maintained store security files.
Monitored surveillance cameras.
Involved in court proceedings by providing expert testimony and presented findings in local, state and federal courts
Trained in use of two way radio
Basic computer experienced in Microsoft Excel and Microsoft Word
Typing skills 35 words type per min.
Rite Aid Stores- (6)
Investigated disturbances and warns violators of rule infractions, such as loitering, smoking, public lewdness
Apprehended shoplifters, investigates various loss prevention matters including shoplifting, internal theft, time card fraud, deliberate and willful damage to product or Company property and other suspicious or illegal activities
Investigated cash shortages. Interviews witnesses. Submits reports and makes recommendations for corrective measures. Apprehended and turned over suspects to local police
Conducted routine checks in and around the facility to assure the safety and security of customers and store associates
Patrolled building, checked doors to ensure they are properly secured and alarmed
Documented and reported all unusual occurrences and findings
Maintained a liaison with local police.
Advised and assisted store operations management to control shrink and other security matters and procedures. Maintained store security files
Presented orientation classes and train store asset protection associates on how to deal with certain loss prevention issues
Installed and set-up CCTV cameras throughout the store
Monitored surveillance cameras
Facilitated safety meetings with the Safety Store Team members to devise improvement strategies for the customers and associates
Involved in court proceedings by providing expert testimony and presented findings in local, state and federal courts
Trained in use of two way radio
Basic computer experienced in Microsoft Excel and Microsoft Word
Typing skills 35 words type per min
Prudential Security- officer-Temporary position
General Equipment & supply-Sept 2013-Feb 2014
*Researcher- research merchandise on a computer and file and answer phones and inventory
Dial America-March 2013-Sept 2013
Telephone Rep/Sales
*Answer Telephones incoming and outbound while placing orders on computer.
*Search for best prices and deals for professional customer service.
*Research items
-TJMAXX
Lead Detective
Supervise staff through daily consultation, and weekly individual and group meetings to ensure effective service
Intervene or direct staff interventions to resolve difficult or crisis situations in an effective manner
Assess and evaluate staffs level of functioning and developmental needs to facilitate improved service quality, professional growth and skills development
Investigate disturbances and warn violators of rule infractions, such as loitering, smoking, public lewdness
Apprehend shoplifters, investigates various loss prevention matters including shoplifting, internal theft and other suspicious or illegal activities
Investigate cash shortages, interview witnesses, submit reports and makes recommendations for corrective measures. Apprehend and turn over suspects to local police
Conduct routine checks in and around the facility to assure the safety and security of customers and store associates
Tour building, check doors to ensure they are properly secured and alarmed
Document and report all unusual occurrences and findings
Maintain liaison with local police
Advise and assist store operations management on how to control shrink and other security matters and procedures
Present orientation classes and train store asset protection associates on how to deal with certain loss prevention issues, claims, injuries etc.
Johns Hopkins Applied Physics Laboratory (APL)
Security Officer
* Verify the identification of employees and visitors by badge inspection and/or using the security personnel databases.
* Make complete rounds and inspections as required.
* Provide control of all incoming and outgoing property.
* Patrol outside areas in accordance with security procedures.
* Enforce all parking regulations.
* Write required reports and complete forms manually and electronically to include sending and receiving e-mail.
* Miscellaneous tasks to include use of fire extinguishers, lifting heavy objects and employment of defense tactics.
* Trained in CPR and First Aid.
* Trained in command console with sergeant.
Kmart/Sears, Baltimore, MD.
Loss Prevention Manager
Supervise staff through daily consultation, and weekly individual and group meetings to ensure effective service
Intervene or direct staff interventions to resolve difficult or crisis situations in an effective manner
Assess and evaluate staffs level of functioning and developmental needs to facilitate improved service quality, professional growth and skills development
Investigate disturbances and warn violators of rule infractions, such as loitering, smoking, public lewdness
Apprehend shoplifters, investigates various loss prevention matters including shoplifting, internal theft and other suspicious or illegal activities
Investigate cash shortages, interview witnesses, submit reports and makes recommendations for corrective measures. Apprehend and turn over suspects to local police
Conduct routine checks in and around the facility to assure the safety and security of customers and store associates
Tour building, check doors to ensure they are properly secured and alarmed
Document and report all unusual occurrences and findings
Maintain liaison with local police
Advise and assist store operations management on how to control shrink and other security matters and procedures
Present orientation classes and train store asset protection associates on how to deal with certain loss prevention issues
Wal-Mart, Waldorf, MD.
Asset Protection Coordinator/Associate/Manager
Investigated disturbances and warns violators of rule infractions, such as loitering, smoking, public lewdness
Apprehended shoplifters, investigates various loss prevention matters including shoplifting, internal theft, time card fraud, deliberate and willful damage to product or Company property and other suspicious or illegal activities
Investigated cash shortages. Interviews witnesses. Submits reports and makes recommendations for corrective measures. Apprehended and turned over suspects to local police
Conducted routine checks in and around the facility to assure the safety and security of customers and store associates
Patrolled building, checked doors to ensure they are properly secured and alarmed
Documented and reported all unusual occurrences and findings
Maintained a liaison with local police.
Advised and assisted store operations management to control shrink and other security matters and procedures. Maintained store security files
Presented orientation classes and train store asset protection associates on how to deal with certain loss prevention issues
Installed and set-up CCTV cameras throughout the store
Monitored surveillance cameras
Facilitated safety meetings with the Safety Store Team members to devise improvement strategies for the customers and associates
Involved in court proceedings by providing expert testimony and presented findings in local, state and federal courts
Trained in use of two way radio
Basic computer experienced in Microsoft Excel and Microsoft Word
Typing skills 35 words type per min
Virginia Department of Corrections, Chesterfield, VA
Correctional Officer
Responsible for the care, control and security of inmate movement, by exercising departmental rules and regulations
Handled daily inmate interactions, utilized supervision techniques in areas of disturbances and possible riot conditions
Conducted search and seizures of unlawful or unauthorized contraband
Trained in the Use of Force, hostage situations, use of weapons, report writing, fingerprinting techniques and urinalysis, two way radio
Trained in CPR, first aid, and the detection of contrabands and bombs
Conducted evacuation and emergency procedures ensuring a safe atmosphere for all health and security personnel
Provided expert testimony and presented findings in local, state and federal courts
New York State Dept. of Corrections, New York, NY
Correctional Officer
Responsible for the care, control and security of inmate movement, by exercising departmental rules and regulations
Handled daily inmate interactions, utilized supervision techniques in areas of disturbances and possible riot conditions
Trained the Use of Force to new officers; demonstrated fingerprinting techniques, urinalysis, Two way radio
Trained in CPR, first aid, and the detection of contrabands and bombs
Conducted evacuation and emergency procedures ensuring a safe atmosphere for all health and security personnel
Provided expert testimony and presented findings in local, state, and federal courts.
Customer Service, Ford Lincoln Mercury, New York, NY
Customer Service Representative
Responsible for processing orders
Prepared correspondence, and fulfilled customer needs to ensure satisfaction
Utilized experience and judgment to plan and accomplish goals
Stocked, ordered, and ensured timely delivery to customers
Performed a variety of tasks by working under general supervision.
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