Front Desk Customer Service

BARBARA L. CHERRY

*** ******** ****** ********** ** 29532 843-***-**** ******@*********.***

EDUCATION:

Grand Canyon University MS Professional Counseling 8/2020

Limestone University BA Psychology 5/2013

Florence-Darlington Technical College AA 5/2009

EXPERIENCE:

Adecco/American Honda

Seihan Scheduling Assistant

4/2022-

Coordinate and submit daily production reports and ATV/Cell/SXS reports

Update container stats, EPO stats and bill of lading

Load winshuttle for payments to vendors to submit to management

Sort VIN cards by the dates

Received training on preparation of the service parts schedule

Park Inn & Baymont Inn

Front Desk Clerk

9/2021-10/2021 & 2/2022 -

Deliver respectable services to patrons

Reserve rooms and answer incoming calls

Answer patrons' complaints and resolve problems to maintain guest satisfaction

Counseling & Behavioral Services, LLC

Licensed Professional Counselor (Internship)

9/2019-10/2021

Collaborates with Supervisor to counsel clients with depression, ADHD, Transgender transitioning, sexual trauma, work resolutions, autism, self esteem

Provided treatment plans, completed intakes & assessments for each client

Solution focused therapy, CBT, Individual & Family Counseling

Familiar with CPS and interviews with children who experienced sexual trauma

Florence School District 1

Special Education Teacher 7/2019-1/2020

Worked with students with autism to help them learn to adapt in society and taught core subjects of Math, English, Writing, Reading and Computer Technology

Established and updated Individualized Education Plans (IEPs) for each student

Provided data for behavior individual plans and assessments per student for individual progress notes

Darlington County School District

Teacher's Assistant 8/2018-8/2019

Provided supervision of all student grade levels 6,7 and 8 on computer program for reading literacy (Fast Forword)

Provided reports and any additional assistance to the Assistant Principals and Principal as needed

Justice Works – Florence, SC

Behavioral Interventionist 11/2017-6/2019

Mentored individuals with traumatic diagnosis’ from Social Services to help alleviate stress and anger through methods of relaxation and role playing.

Provided ways to exchange negative energy to positive energy while assessing, monitoring and documenting behaviors they may or may need continuous treatment.

Blue Cross Blue Shield of South Carolina - Florence, SC 3/1990-4/2018

Project Assistant -11 years

05/2007-04/2018

Created reports via excel spreadsheets for management to reference correspondence, hourly calls & informational logs regarding daily reports

Monitored the progress of customer service & correspondence functions for 400 associates

Lead and organized projects in preparation for new company policies

Trained associates to transition to newly obtained contracts

Administered audits on claims, correspondence and phones and produced reports with its results

Claims & Customer Service Advocate -15 years

03/1990-2000 & 03/2002-5/2007

Served as Team Lead for escalated calls and assistance with correspondence and claims, assisted associates with irate callers and provided information pertaining to claims or correspondence

Provided accurate, courteous responses to approximately 2000 customer inquiries via telephone and correspondence

Maintained certification of health providers by loading applications and I-9 forms

Provided professionalism and ensured customer was satisfied with their services

Quality Assurance Analyst (TRICARE For Life)-2.5 years 8/2000-03/2003

Performed quality internal audits on claims, phones and correspondence detecting accuracy in operational production & identified problems and analyzed cause and effect

Facilitated question and answer sessions in departments to improve the quality of the associates monthly

PROFICIENT SKILLS & TRAINING

Proficient in Word, Excel, PowerPoint, Publisher & Outlook

Type 58 WPM

Fax, scan, upload, copy, change ink cartridges, place orders as needed for department

ISO trained to manage team to update company documentation for company codes

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