Customer Service Data Entry

SHONDRO BENDER

Baltimore Maryland, MD 803-***-**** ********@*****.***

PROFESSIONAL SUMMARY

Motivated Customer Relations Professional with working knowledge of auto-dialing systems, data entry, and above-average sales conversion rates. Adaptable and personable team player focused on providing exceptional customer service every time. willing to work flexible schedules. SKILLS

Courteous with a Strong Service Mindset

Customer Retention Strategies Customer Data

Confidentiality Efficient and Detail-Oriented

Calm and Professional Under Pressure Customer

Account Management Responding to Difficult

Customers

Issue and Complaint Resolution

Building Customer Trust and Loyalty

Information Updates

Understanding Customer Needs

Inbound and Outbound Calling

Customer Implementation Support

Accounts Payable and Accounts Receivable

WORK HISTORY

Internet/Voice Repair Representative, 11/2021 to 09/2022 Charter/Spectrum – Louisville, KY

Resolved associate, tool, and service delivery issues revealed by statistical reports. Investigated and resolved customer inquiries and complaints quickly. Developed and updated databases to handle customer data. Responded proactively and positively to rapid change. Bar Manager/Bookkeeper, 06/2011 to 02/2020

Locals Pub – Orangeburg, SC

Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.

Capitalized on opportunities to sell special beverage and food options. Entry of daily revenue, scheduling, audit of inventory, monthly taxes, and payroll Improved customer service rankings by resolving issues quickly and accurately. Branch Manager, 02/2000 to 06/2011

Check Into Cash – Orangeburg, SC

Boosted sales and customer loyalty through incentive programs. Forecasted trends and recommended improvements based on financial risk analyses. Met deadlines by proactively managing individual and team tasks and streamlining processes. Completed filings and upheld strict compliance with regulatory agencies and supervisors. Customer Service Manager, 10/1999 to 02/2000

Roses Discount Store – Orangeburg, SC

Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Introduced higher standards for customer service and increased efficiency by streamlining operations. Controlled resources and utilized assets to achieve qualitative and quantitative targets. Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.

Dispatcher, 07/1999 to 10/1999

Orangeburg County Public Safety – Orangeburg, SC

Operate computer-aided dispatch system” CAD” to communicate with police officers, ambulance, and firefighters the nature of an emergency and coordinate the appropriate response Questioned callers to determine the nature of problems and locations to direct the type of response needed. Entered criminal record checks, driver's license numbers, and warrants into telecommunications systems to fulfill officer requests. Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty. Mental Retardation Specialist, 08/1991 to 07/1999

Babcock Center – Lexington, SC

Helped clients with special needs integrate into the general environment by advocating for individual requirements and teaching them everyday living skills. Planned daily activities to keep clients engaged and on track with learning goals. Improved behavior by modeling positive choices and entering their progress into the system. EDUCATION

High School Diploma

Orangeburg Wilkinson High School - Orangeburg, SC

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