Customer Service Health Worker

Jesse R. Crain III

MS in Environmental Science /BS in Communication

P: 936-***-**** E: ********@*****.***

EDUCATION

Prairie View A&M University (Prairie View, Texas). June 2010 - December 2011

Master of Science, Soil Science with a concentration in Environmental Science

Thesis: Determination of Ferrous and Ferric Iron Presence in Flow-back Water Pits in Gas Production System.

University of Central Oklahoma (Edmond, Oklahoma) August 2003 - May 2006

Bachelor of Arts, Communication

Work Experience

Federal Emergency Management Agency (FEMA) July 2021 - Present

Operation Support Team Lead

Supervises overall team operations, just-in-time training (JITT), and the assessment process

Compiles and coordinates team information; relays information and recommendations to Incident Command as necessary

Ensures the health, safety, and performance of team members

Coordinates administrative documentation necessary to document hours of support provided by VOST Members (Virtual Operations Support Team)

Producing a variety of plans and reports, tracking suspense actions, developing charts, and databases.

Utilizing GIS to capture and analyze spatial and geographical data, and work with program areas to prepare, collect, and analyze information.

Writing, editing and processing incoming and outgoing materials such as correspondence, reports, memorandum, and other written communications.

Reviewing items for accuracy, completeness and proper format, grammar and adherence to policy.

Maintaining records in accordance with National archive and Records Administration guidelines.

Alnylam Pharmaceuticals August 2021 – December 2021

Clinical Supply Chain Planner

Managed packaging, labeling, and distribution of clinical trial material for global clinical trials.

Supported (Interactive Response Technology) IRT development, user acceptance testing (UAT), and system oversight, as well as utilize the system to actively manage clinical trial material.

Utilized and supported the management and use of home-grown budget forecasting and planning tool.

Partner with Clinical Operations to align on demand assumptions

Developed supply strategies to maximize supply efficiency and minimize waste

Designed and actively managed supply & demand forecasts in our web-based optimization tool

Identified potential supply risks, and develop risk mitigation plans as necessary

Drove label creation and approval process, including translations and regulatory requirements

Communicated clinical supply requirements to Global Planning and ensure seamless coordination of demand and supply

Supported return and destruction of clinical trial material for assigned protocols

Managed program and/or protocol budget, monitor Key Performance Indicators (KPIs), and strive to achieve relevant cost saving targets

Maintained collaborative relationships with third party vendors to assure the complete scope of planning activities remains connected with operations and compliant with quality requirement

City of Houston July 2020 – July 2021

Surveillance Investigator - Epidemiology

Performed surveillance related to disease outbreak and activities within the City of Houston

Supported Epidemiologists by collecting contact data and delivering preventative solutions toward controlling disease

Monitored patient health throughout isolation and quarantine

Reported potential outbreaks

Assessed and aligns patients need for socials services

The Baylor College of Medicine Environmental Health Service July 2020 – May 2021

Community Health Worker

• Supported recruitment efforts, through community outreach

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• Executed communication efforts with the distribution and collection of study questionnaires and materials

• Delivered and presented HIPPA compliant data collection to executives

• Catalogued outreach events, activities, and contacts along with the number of people reached.

Bureau Veritas August 2019 – February 2020

Inspector

Demonstrated knowledge of all grain types in the area per USDA-FGIS guidelines and serves as a resource to Lab Manager.

Determined grading factors such as dockage, heat damage, total damage, foreign material shrunken and broken kernels, types of grain, splits and other test as required and as determined by the USDA-FGIS regulations

Assisted in testing materials for moisture, test weight per bushel, protein analysis, aflatoxin, falling numbers, wet gluten, and dividing of samples into prescribed portions while loading logs and photographs.

Checked vessel cargo holds and sealing of hatches for cleanliness while witnessing the fumigation standards

Supervised weighing and visual inspection and condition of goods during loading operations while reporting and documenting any discrepancies

Academy Sports and Outdoors June 2018 – August 2019

Outdoor Enthusiast

Engaged with and provided consultative support for all outdoor customers, from the expert fly fisherman to the family going on their first camping trip together, which drove sales through exceptional customer service skills, sales techniques and product knowledge to connect customers with the right products.

Trained Team Sports, Fishing and Hunting Team members on company policies, procedures and safety rules, as well as new or special product specifications.

Completed position certification and maintained knowledge of trends ad products in outdoor industry.

Provided feedback to Manager, Store Director and Regional Merchant on product assortments and customer demand as requested.

Completed required Firearms Sales Certification training which allowed the processing of firearm sales in compliance with federal and state law, including properly completing ATF Form 4473, and conducted background checks.

Baylor College of Medicine June 2017 – March 2018

Environmental Site Assessor

•Maintained and calibrated indoor air quality instruments select new instrumentation when needed and trained other staff on data collection and appropriate use of equipment.

•Interpreted environmental assessment results, performed necessary calculations to assess whether there were problematic indoor exposures (including potential incursion from outdoor sources) and interpreted assessment findings.

•Wrote comprehensive reports for clients to summarize the assessment and provided recommendations for remediation to the client and/or outside service providers as appropriate.

City of Houston January 2015 – June 2017

Environmental Investigator III - Environmental Hygienist (Certified Lead Risk Assessor)

Conducted field assessments by collection of air, water and / or soil samples, along with performing calculations and analyses to investigate indoor air problems.

•Interpreted assessment findings, wrote comprehensive recommendations for remediation, and communicated results to appropriate stakeholders.

•Educated clients to understand results and recommendations of reports, which included environmental awareness concerns, the effects and hazards associated with illegal dumping, and how pollution prevention and the proper transport and disposal of hazardous and solid wastes can be beneficial.

•Generated reports for a Baylor College of Medicine to assess the effectiveness of Healthy Homes intervention program to improve asthma control for families.

•Investigated complaints concerning pollutant and contaminant sources, conducted on-site inspections, collected samples of suspected pollutants, and reported investigative findings.

•Prepared survey, investigation and observation reports for utilization in corrective recommendations or as legal evidence in the prosecution of violators.

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