Customer Service Worker

TAKEITHA HOUSTON

** ****** **** ***, ******, MS.*8655 · 901-***-****

***************@*****.***

PROFESSIONAL PROFILE

Very energetic, outgoing, self-motivated, and detailed oriented person. Ability to handle multiple responsibilities while providing exceptional customer service. Dedicated to customer service and motivated to maintain customer service satisfaction and contribute to the business success. A dedicated individual with over 10 years of customer service. Solid team player with dedicated team building skills.

EXPERIENCE

AUG. 2019 – MAR 2020

LEAD FOOD SERVICE WORKER, ARAMARK (University, MS)

Aided cooks in food preparation area by weighing, measuring and assembling ingredients according to standardized recipes

Responsible for keeping track of the inventory that included ordering food and products

Performed work that was routine and organized

Performed job safely while maintaining a clean, safe work environment

Performed cashier duties according to established procedures, maintained cash accuracy with receipts, made deposits at the end of each shift

Organized and assisted in major cleaning of refrigerators, freezers, and cooking and serving equipment at the regularly scheduled intervals

AUG. 2018 – JULY 2019

FRONT END SUPERVISOR, whole foods market (memphis, tn)

Actively managed work flow on the front end, managed customer flow, ordered point of sale products and reported performance and policy issues to upper management

Supervised and scheduled associates, evaluated performance, and worked with management on disciplinary issues

Established and maintained a positive work environment

Followed and complied with established procedures, including health and sanitation, and adhered to safe work practices

Authorized register functions including post voids, returns and discounts

Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits

AUG. 2016 – MAY 2018

STORE MANAGER, Subway university of memphis (memphis, tn)

Scheduled and directed staff of 10 in daily work assignments to maximize productivity.

Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.

Continually monitored restaurant and took appropriate action to ensure food quality and service standards were met.

Communicated well and used strong interpersonal skills to establish positive relationships with guest and employees.

Managed inventory and supply orders,

Managed accounts payables, accounts receivables, and payroll.

JUN. 2005 – AUG. 2017

CUSTODIAL FLOOR TECH, University of Memphis (memphis, tn)

Operated floor cleaning equipment to strip, wax, and bluff floors and baseboards in accordance, in a safe manner.

Maintained the equipment and supplies within company rules and standards.

Shampooed and removed stains from carpet and surfaces.

Mixed chemicals according to rules and regulations.

Ensured building was clean and passed quarterly health department inspections and Quality Control inspections.

FEB. 2003 – JUN. 2008

KITCHEN SUPERVISOR, Holiday Inn Express & Suites (memphis, tn)

Responsible for setting up, maintained, and taking down the breakfast buffet.

Responsible for the breakfast supply inventory during breakfast, after breakfast, and handed ordering of breakfast supplies.

Greeted each guest with natural, professional, personable experience.

Knowledge of the hotel and attractions in the city.

Prepared breakfast to satisfactory standards.

Knowledge of brand standards and ensured breakfast area and experience met and exceeded brand standards.

Anticipated guests need according to forecasts.

Maintained a working relationship with all departments.

EDUCATION

MAY 1993

HIGH SCHOOL DIPLOMA, Oxford High School

3.5 GPA

JUNE 2010

CERIFICATE OF COSMETOLOGY, Empire Beauty School

License in Cosmetology

REFERENCES: Available upon Request

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