Mail Carrier Processing

SARA PAYNE

Aurora, IL *****

630-***-**** - ************@*****.***

PROFESSIONAL SUMMARY

To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS

Operational Support - order all

supplies for warehouse to be

successful when season opens, special

projects assigned by upper

management are completed on time,

contact suppliers when issue arise

from orders or billing. investigate

issues for managers, help when senior

managers visit by coordinating their

activities.

HR support - Onboarding, requesting

drug or background check, class

orientations, support upper

management, coordinate event

planning including holiday events,

coordinated job fairs, inventory

supplies etc.

Facility support - make sure all entry

areas are secured from walk-ins. make

sure both cafeteria are fully stocked. In

contact with all vendors, plumbers,

electricians, service personnel etc.

support all corona virus protocol

including frequent testing along with

daily temperature scanning.

Administrative support- help out

warehouse admin. when work load has

increased. support warehouse

managers with projects then

communicate results to upper

management.

WORK HISTORY

08/2017 to Current HR Support Specialist

IN THE SWIM/LESLIES POOLMART – WEST CHICAGO, Illinois Planned recruitment events for interested applicants and organized onboarding activities for over 150 newly hired employees.

Posted well-written vacancy announcements using available recruitment tools to attract talented, highly skilled job applicants.

Organized company-wide events to increase personnel engagement and satisfaction.

Decreased HR costs risks by 15% while increasing third-party vendor productivity

.

Prepared 150 employees for assignments by conducting orientation/ training programs.

Managed recurring HR processes - onboarding and offboarding. Operated mail processing equipment and manually sorted mail. Loaded 1000's of letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted. Weighed parcels, calculating costs based on type, total weight, and final destination.

Prioritized and organized tasks to efficiently accomplish service goals. Juggled multiple projects and tasks to ensure high quality and timely delivery. Improved operations by working with team members and customers to find workable solutions.

Oversaw and managed hiring process and assisted human resources. Advocated for staff members and counsel supervisors to identify and resolve conflicts.

Completed projects on time and under budget while resolving complex issues for senior leaders.

Planned and managed 150 recruitment activities for new hires using strategic personnel, staffing and position management practices. Place 75 or more orders weekly for our customers during off seasons and follow-up with our customers to make sure all orders were delivered on time. 03/2017 to 08/2017 Customer Service Representative Robert Half – Aurora, IL

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Provided primary customer support to internal and external customers. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Recommended products to customers, thoroughly explaining details. Cultivated customer loyalty, promoted repeat business and improved sales. Provided information regarding charge accounts and loyalty programs. Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Answered customer telephone calls promptly to avoid on-hold wait times. Leveraged sales expertise to promote products and capitalized on upsell opportunities.

Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information. Answered constant flow of customer calls with minimal wait times. Exhibited high energy and professionalism when dealing with clients and staff. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Managed timely and effective replacement of damaged or missing products. Followed-through on all critical inter-departmental escalations to increase customer retention rates.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Resolved out of stock issues over phone with 25 customers daily. Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services. Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns. Promoted available products and services to customers during service, account management and order calls.

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

11/2006 to 03/2017 Rural Mail Carrier

United States Postal Service, USPS – Saint Charles, IL Signed and received mail with signature requirements upon delivery and loading. Delivered mail and packages to customers on prescribed route while processing check submissions, money orders and stamp purchases in field. Kept inventories of stamps and other supplies and re-stocked as necessary to prepare for customer needs.

Wrote detailed trip reports with notable details about road conditions, weather and obstacles encountered.

Maintained records on 500 plus customers with mail forwarding and change of address requests.

Sorted mail according to order of address appearance for easy access in field. Helped customers by carrying oversized parcels inside residences. Sold stamps to customers along route and counted back bills and change to avoid errors.

Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.

Communicated customer complaints, requests and feedback to company management for swift resolution.

Greeted customers and answered questions regarding mail pick up times, postal regulations and delivery costs.

Inspected truck equipment and supplies and reported problems and safety hazards to supervisors following each shift.

Loaded and secured items in trucks to avoid damage to parcels during delivery. Resolved problems, improved operations and provided exceptional service. Directly interacted with customers to deliver mail, packages and ordered goods. EDUCATION

06/2007 Bachelor of Arts: Business Administration

American Intercontinential University - Hoffman Estates, IL 05/1989 Associate of Arts: Communications

Lincoln College - Lincoln, IL

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