Customer Service Data Entry
Resume:
Erna
Burris Erna Burris
Wickliffe, OH
***********@*****.***
Detailed oriented professional, with extensive experience in office operations and cash handling. Comfortable with utilizing exceptional customer service and problem resolving skills. Remains versatile and flexible in changing
environments. Performs effectively working independently and cooperatively with others on assigned tasks, always maintaining a positive attitude.
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Experience JPMorgan Chase Bank / Associate Banker
November 2018 - September 2022 Willoughby, OH
Fully committed to all Associate Banker responsibilities; processing transactions, account maintenance, providing stellar customer service with each and every client, cash handling, opening and closing procedures executed daily, Efficiently completing all new training provided and effectively implementing those procedures.
Check Into Cash / Customer Service Representative
August 2017 - September 2018 Willoughby, OH
General office duties. Carried out opening and closing procedures such as, counting and balancing cash center daily, placing and verifying cash orders weekly, generating end of business day reports. Processing loan; payday, installment and title loans. Check cashing, money orders, western union payments/payouts. Inventory of and placing orders for office supplies. Collection calls also placed daily.
Return Agent / Enterprise Holdings (Rentals)
December 2014 - August 2017
Providing excellent Customer Service, ensuring each and every customer was totally satisfied by the end of their experience. Visual inspection of vehicles for damage upon returning. Closing transactions, processing damage reports. Trained and performed several positions within the company including, greeting, front desk check-in, and exit booth procedures.
Office Clerk / Fine Interior Furniture
June 2009 - October 2013
General Office responsibilities; Greeting customers upon arrival, answering multi-line telephone systems, faxing, filing, data entry, and payment processing. Record keeping of daily sales of several employees. Scheduling of deliveries and placement of special orders.
Education Cuyahoga Community College
June 2008 Cleveland, Oh
General Education Development
Certificate of completion received
Cuyahoga Community College
September 2014 Cleveland, OH
Medical Information Office Assistant
Certificate of completion received
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